Estate Officers within Parks Services - #2165236

Estate Officers within Parks Services

Location: Manchester City Council

• 1 x Estate Officer - Alexandra Park, Russell Road
• 1 x Estate Officer - Wythenshawe Park

Main Office Address: Alexandra Park Office, 180 Russell Street, Manchester, Lancashire, M16 7JL

Pay Rate: £14.47 per hour (PAYE)

Temporary Contract Length: 3 Months

Hours: Full Time

Working Pattern: 5 days out of 7 on a rota basis

Manchester City Council are looking for two proactive and customer-focused Estate Officers to join the Parks Service team. This is an excellent opportunity for individuals who enjoy a varied role, take pride in maintaining public spaces, and are committed to delivering excellent customer service.

As an Estate Officer, you will contribute to the delivery of a high-quality and responsive facilities management service, acting as a professional and helpful first point of contact for visitors, customers, and colleagues.

Day to Day of the role:

• Provide a courteous, professional, and efficient service when dealing with enquiries from members of the public and internal customers.
• Resolve customer enquiries at the first point of contact wherever possible, escalating issues when required.
• Maintain parks, buildings, and facilities to agreed safety and security standards.
• Carry out routine inspections, safety checks, and basic maintenance tasks.
• Undertake general cleaning duties and use tools and equipment where required.
• Support the management of financial resources in line with council procedures and financial regulations.
• Accurately update and extract information from management information systems.
• Input requests relating to inspections, repairs, and maintenance activities.
• Operate a range of equipment to ensure a safe environment for colleagues, visitors, and park users.
• Work collaboratively with colleagues to maintain the security of buildings, parks, allotments, open spaces, vehicles, and other council resources.
• Demonstrate a commitment to continuous professional development and service improvement.

Required Skills and Qualifications:

• Have excellent customer service and communication skills.
• Can work independently and use initiative to resolve issues.
• Have experience in facilities, estate, grounds, maintenance, or operational support environments.
• Understand the importance of health and safety and safe working practices.
• Are confident using systems to record and update information accurately.
• Can work flexibly as part of a rota covering 5 days out of 7.
• Take pride in maintaining high standards within public spaces and facilities.

Benefits:

To apply for the Estate Officers within Parks Services, please can you send your cv to