Validation Team Leader - #2165544

Validation Team Leader | Launch a New Manchester Operation

Join at the beginning, build something meaningful, and grow with it

£40,000 plus 10% bonus

Saturday - time and a half! Bank holidays - Double time

4 days a week onsite

Do you enjoy leading from the front?

Are you equally comfortable coaching a team, solving operational challenges and rolling your sleeves up when needed?

We're supporting the launch of an exciting new Manchester operation and are looking for a Validations Lead to help shape and develop a high-performing team from day one.

This is a unique opportunity to join during the early stages of growth and play a key role in establishing processes, developing people and setting standards for the future.

You'll work closely with the Customer Care Manager and act as one of the key leaders within the Manchester operation.

What you'll be doing

• Leading, motivating and developing a team responsible for customer validation activities
• Acting as a subject matter expert for validation, compliance and customer verification processes
• Monitoring workloads, productivity and service levels
• Supporting quality standards and operational compliance
• Handling escalated and complex customer situations
• Coaching team members to improve capability, confidence and performance
• Identifying opportunities to improve workflows and enhance efficiency
• Remaining hands-on and close to operational activity
• Helping build a positive, collaborative and customer-focused culture from the outset

About you

We're interested in speaking with candidates who have experience within:

• Insurance
• Motor insurance
• Financial services
• Banking
• KYC
• Customer onboarding
• Compliance operations
• Verification or document checking environments

You may currently be a:

• Team Leader
• Senior Team Leader
• Validation Team Leader
• Customer Operations Team Leader
• KYC Team Leader
• Compliance Team Leader
• Senior Validation Specialist looking for your next step

You'll have experience managing performance, supporting colleagues and working within a regulated environment where quality and accuracy matter.

Why apply?

• Opportunity to help build a brand-new Manchester team
• Significant influence from day one
• Visible progression opportunities as the operation grows
• Mix of leadership and hands-on operational responsibility
• Collaborative and supportive environment
• Chance to work with a business investing heavily in growth and innovation