Partner Support Executive - #1665179

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Motor Operations Team where you will be responsible for providing transactional account management support and guidance to our dealer partners at every stage of their journey to build sustainable long-lasting relationships. Working as part of the Motor Operations team our ideal team member will have previous experience in providing transactional support to the Account Managers with account and proposal queries, evolving dealer partner needs and focused dealer funding support with excellent customer and partner transactional account management skills.

Responsibilities

• Proactively support our dealer partners with transactional business and commercial related queries and operational efficiencies (e-mail or telephone).
• Proactively engage with the sales account management team to optimise the dealer partner experience and commercial performance.
• Professionally respond to dealer calls and maintaining strong relationships.
• Utilise Salesforce.com (CRM) to enrich dealer partner data to support sales activities.
• Support with dealer commission payments and any associated pricing queries.
• Provide focused support for the dealer funding proposition.
• Adhere to set sales and operations policies and procedures.
• Work effectively within a workflow management structure.
• Manage the dealer onboarding process at 30, 60 and 90 day stages.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Excellent customer service and relationship management skills.
• Previous experience in a customer focused environment with professional communication skills.
• Demonstrable experience of working within a structured process.
• Excellent IT Skills (MS Word, Excel and Outlook)
• The ability to work well as part of a team
• Excellent organisation skills and the ability to self-manage priorities
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive or Consumer Credit Act.
• Experience of using a CRM and/or Salesforce.com.
• Previous experience or understanding of working within a sales process.
• Previous experience or knowledge of credit risk assessment and retail pricing models.
• A sound understanding of the wider Motor Finance market.
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [email protected] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group