Claims Handler - #2196912

Claims Handler

Manchester City Centre | £30,000

Our client is a fast-growing Claims Management Company specialising in mis-sold car finance claims. With demand rising, they’re expanding their operations team and are looking for an experienced Claims Specialist to manage and progress cases efficiently, ensuring lenders respond within required timeframes.

If you have hands-on claims experience and thrive in a fast-paced, process-driven environment… keep reading

What You’ll Be Doing

Client & Lender Communication

Handling inbound and outbound calls to progress active claims

Liaising directly with clients and lenders to gather information and drive cases forward

Confidently managing conversations and setting expectations

Workflow & Email Management

Managing high volumes of claim-related correspondence

Prioritising workload effectively to meet deadlines and SLAs

Working within automated systems while proactively chasing updates

Case Management

Managing your own caseload end-to-end

Updating CRM systems, case notes, and claim statuses accurately

Moving claims through each stage efficiently and flagging any risks or delays

Documents & Compliance

Requesting and handling key documentation (ID, agreements, etc.)

Ensuring all files are accurate, compliant, and audit-ready

Working within regulated processes (FCA environment)

Team Support

Collaborating with the wider team to hit targets

Supporting process improvements and sharing best practice

What We’re Looking For

Previous experience working within claims

Experience managing or supporting claims within a CMC, legal, insurance, or financial services environment

Confident and professional communication skills, particularly over the phone

Strong attention to detail and ability to manage a high-volume caseload

Comfortable working within structured processes and compliance frameworks

Experience using CRM systems

Ideally, experience within an FCA-regulated environment

Why Join?

Fast-growing, reputable CMC

Supportive team culture

Clear training & progression opportunities

Incentives & performance rewards

Monday–Friday role – no weekends

Drop me a message or apply now!