Head of Customer Onboarding - #2196813

Head of Customer Onboarding - £85,000 + Benefits - Manchester (Hybrid)

Want to build a better way of onboarding customers?

You'll join a growing, private equity-backed FinTech trusted by over 1,000 businesses, making business payments and financial management simpler, faster and more secure.

They're investing in how they onboard customers, creating a brand-new leadership role to make the whole process faster, smoother and more effective.

As Head of Customer Onboarding, you'll lead an established team of 8 Implementation Managers, with full ownership of how customer projects are delivered, from initial scoping through to go-live.

You'll focus on developing your team, improving how projects are managed and making sure customers start seeing value from the platform as quickly as possible.

What they're looking for:

• Experience leading a customer onboarding, implementation or professional services function
• Experience managing and developing customer-facing delivery teams in a SaaS business
• Project governance, risk management and capacity planning
• Confident with senior stakeholders and managing customer relationships

What's in it for you:

• £85,000 base salary
• Hybrid working (mostly remote)
• Birthday off
• Wellbeing allowance
• Free breakfast and lunch on site

Even if your CV isn't up to date, 'Easy Apply' and I'll be in touch!