Pension Operations Administrator - #2192759

• Pension Operations Administrator
• Perm
• Manchester | Hybrid (Onsite and moving to hybrid after a 4-month probation)

Please note: Applicants must have the right to work in the UK without requiring sponsorship.

About the Role

We are recruiting on behalf of a Financial Services Company specialising in pension products and services for a Pension Operations Administrator to join their Manchester-based Operations team.

This is an excellent opportunity for an organised, customer-focused individual with pensions or financial services experience looking to develop their career.

You will provide administration and customer service support across a range of pension products, processing transactions and customer requests, maintaining accurate records and ensuring work is completed in line with regulatory requirements and company procedures.

Key Responsibilities

• Provide excellent customer service to pension members, financial advisers and third parties.
• Process pension transactions and customer requests accurately and efficiently.
• Maintain records, update internal systems and manage emails and workflow queues.
• Liaise with banks, financial institutions, advisers and scheme members.
• Ensure compliance with regulatory requirements and internal procedures.
• Identify and escalate errors or issues where necessary.
• Support colleagues and contribute to process improvements.

Skills & Experience

• Previous experience in pensions, financial services or a regulated environment.
• Knowledge of pension products and administration processes, ideally SIPP/SSAS.
• Previous administration and/or customer service experience.
• Understanding of regulatory and compliance requirements.
• Strong attention to detail and organisational skills.
• Good communication skills and working knowledge of Microsoft Office.
• Ability to manage workloads, meet deadlines and work effectively within a team.

What's on Offer?

A comprehensive benefits package, including:

• 25 days' annual leave plus bank holidays, increasing to 30 days with service.
• An additional paid day off for your birthday.
• Option to purchase up to five additional holiday days.
• Health cash plan and enhanced family-friendly benefits.
• Pension salary sacrifice scheme.
• Perkbox discounts and rewards.
• Discounted gym membership and cycle-to-work scheme.
• Death-in-service cover of four times your salary.
• Paid volunteering day and staff referral scheme
• Social events and free onsite parking.