Guest Experience Host - #2191207

Your new company
Are you passionate about delivering exceptional customer service and creating memorable experiences?
We are recruiting a confident and personable Guest Experience Events Host to join a prestigious commercial property in Manchester City Centre. This is an excellent opportunity for someone with experience in hospitality, front-of-house, reception or premium customer service who enjoys building relationships and making every visitor feel genuinely welcome. This is a temporary role in Manchester City Centre for a minimum of 5 months. Immediate starting

Your new role
As the Guest Experience Events Host, you will be the first point of contact for occupiers, clients and visitors using the building's premium lounges and meeting spaces. You will provide a professional, warm and five-star welcome while ensuring that every area is presented to the highest standard.
You will take ownership of meeting room bookings, room preparation, refreshments and guest requirements, adding thoughtful touches that make each visit memorable. You will also help promote the facilities, support events and develop strong relationships with the building's occupiers and external customers.

• Welcoming visitors and providing a professional, friendly and efficient service
• Managing meeting room and lounge bookings
• Preparing rooms, arranging refreshments and responding to individual client requirements
• Acting as the first point of contact for lounge and meeting-space enquiries
• Building positive relationships with occupiers, clients and external visitors
• Ensuring lounges and meeting rooms remain clean, comfortable and well presented
• Reporting and following up on any building issues.
• Supporting, organising and hosting events
• Promoting the lounges and meeting facilities to occupiers and potential customers
• Monitoring the use of the facilities and producing monthly utilisation reports
• Ordering kitchen, office and meeting-room supplies
• Supporting health and safety processes alongside the wider team
• Assisting with building tours and social or business media activity where required

What you'll need to succeed
We are looking for someone who:

• Has approximately two years' experience in a similar guest experience, hospitality, reception or front-of-house role
• Delivers an exceptional standard of customer service
• Communicates confidently in person, by telephone and over email
• Is naturally warm, welcoming and able to build strong relationships
• Has excellent organisational and planning skills
• Can manage competing priorities in a busy environment
• Uses initiative and takes ownership of enquiries
• Has strong attention to detail and high presentation standards
• Is proactive, adaptable and comfortable embracing new technology
• Enjoys working collaboratively while also being able to work independently

What you'll get in return
This is a fantastic opportunity to become the face of a high-profile Manchester city-centre property. You will work in a premium environment where personality, initiative and outstanding service are genuinely valued.
If you enjoy creating positive experiences, remembering the details that matter and making people feel welcome, we would love to hear from you.
Immediate starting, minimum 5 months. Hours: 7.30am-4pm. Flexibility required. Salary is £30,661.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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