Director of Facilities Management - #2190979

With an ambitious growth trajectory in place for this dynamic property management business, a new Director level facilities management role has been created. As an entreprenurial and tech focused business, they are looking for you to bring innovation and rigour to the existing in-house model, drive relationships, service levels and ultimately, client satisfaction. Joining the Senior Leadership Team and lead all core FM, H&S and operational delivery across a range of high profile, mixed use assets.

The Role

• Work closely with property management, estate operations, client finance, ESG to deliver an integrated service, set consistent standards, develop capable teams, and ensure all assets and estates are safe resilient and well run
• Lead, coach and develop the FM teams with clear objectives, regular performance reviews and ownership of results
• Set and maintain consistent FM policies, service standards and operating procedures
• Oversee all planned and reactive maintenance, asset condition, lifecycle planning and operational resilience across hard and soft services
• Lead FM input into mobilisations, handovers and operational reviews
• Maintain reliable H&S oversight of stat inspections, risk assessments, remedial actions, contractor competence and compliance records
• Own an FM performance dashboard with agreed KPI's, reliable source data and regular on site reviews
• Use trends, audits and client feedback to identify root causes, set improvement plans and verify results
• Oversee the FM budgets, forecasts, procurement and supplier performance, working with the property management and client finance teams to control costs and deliver value

About You

• Proven senior leadership experience across a multi site FM or property operations network, with evidence of developing teams and improving performance
• Experience of working across mixed use assets with large components of public realm would be highly advantageous
• A track record of delivering change and innovation, driving performance and using data and analysis to deliver improvement
• Exceptional knowledge of hard and soft FM, maintennace planning, H&S, compliance and contractor management
• You will be an accomplished relationship builder, used to being client facing and comfortable presenting and interacting at a senior level
• You will be a determined problem solver with a relentless appetite for growth and improvement to ensure you can keep pace with the exisiting, highly driven leadership team

This is a genuinley exceptional opportunity to join a business with a great reputation and a momentum that will see it grow even more in the near future.