Technical Support Analyst - #2179957

Technical Support Analyst – Manchester (Hybrid) – SQL, JavaScript, SaaS

Location: Manchester (Hybrid)

Job type: Permanent, Full-time

Salary: up to £40,000 + comprehensive benefits

We’re hiring a Technical Support Analyst for a well-established AdTech business in Manchester. Its platform processes a billion website hits a week and powers TV advertising campaigns for major UK brands and agencies. If you like digging into data, know some SQL and JavaScript, and want a technical support role that uses them every day, this is worth a look.

About the role

This is the business’s first dedicated support hire. You’ll report to the Head of Technical Support and take on a large share of the client work they currently handle themselves, from technical onboarding to explaining campaign results.

This isn’t a de-skilled ticket-closing job. You’ll start by shadowing, then own defined categories of query, and your scope will grow as you learn the platform. Support is also moving to a single ticketing system backed by an internal wiki, so you’ll have a real hand in shaping how the function works.

What you’ll be doing

• Resolving client support queries using documented processes, and escalating with clear notes when needed
• Running technical onboarding: supplying tracking tags, checking installs and reconciling data with the client’s own
• Troubleshooting tracking issues using the browser developer tools console
• Writing MySQL queries to check data and find gaps across systems
• Setting up dashboards, managing user access and delivering platform training
• Helping clients understand their attribution results, including on calls
• Maintaining the internal wiki of standard operating procedures

What you’ll bring

• Basic JavaScript: enough to read console errors and diagnose a broken tag
• Reasonable SQL (ideally MySQL)
• Strong numeracy, with a working grasp of statistics and probability
• Clear, patient communication with clients
• A methodical approach: following processes, recording what you’ve checked, knowing when to escalate

Nice to have

• A degree in maths, physics, computer science or another numerate subject
• Some software development, application support or technical support experience
• HubSpot or similar ticketing experience
• An interest in advertising, marketing analytics or data-heavy products

What’s on offer

• Up to £40,000 plus comprehensive benefits
• Hybrid working from Manchester
• A first-of-its-kind role with a clear path to widen your scope
• Close work with a development team of around 10 on a commercially successful product

Process: Screening call → Interview with a Director.

Strong on the essentials but don’t tick every nice-to-have? Apply anyway.