Senior Account Manager - #2173531

Senior Account Manager - Facilities Management | Manchester | Up to £60,000 + Car Allowance + Bonus

Are you an experienced Senior Account Manager, or Operations Manager within Facilities Management, Contract Cleaning, or a service-led environment?

We're seeking a commercially focused and relationship-driven Cleaning Account Manager to take ownership of a key client portfolio. This is a fantastic opportunity to join a growing organisation where you'll have full responsibility for account performance, client retention, operational excellence, and financial delivery.

This is a highly visible leadership role, requiring regular travel across multiple sites and close engagement with senior client stakeholders.

What's on Offer?

Salary of up to £60,000
Car allowance
Performance-related bonus
Pension scheme
28 days annual leave
Structured training and development programmes
Internal mentoring and leadership support
Regular company events
Genuine career progression opportunities

The Role

As Senior Account Manager, you will be responsible for the overall operational, commercial, and financial success of a high-profile client account.

Key responsibilities include:

• Taking full ownership of account performance, profitability, service delivery, and client satisfaction
• Building and maintaining strong relationships with senior client stakeholders
• Ensuring contractual compliance and delivery against agreed KPIs and SLAs
• Managing account budgets, P&L performance, and financial targets
• Identifying opportunities to improve profitability, efficiency, and service quality
• Leading multidisciplinary operational teams across multiple locations
• Managing risk, resolving operational challenges, and implementing corrective actions
• Conducting regular site visits to maintain service standards and client engagement
• Supporting account growth, retention, and long-term client partnerships

About You

To be successful in this role, you'll have:

• Proven experience in a Senior Account Manager, Regional Manager, or similar leadership position within the Soft Services FM Sector.
• Strong experience managing large, complex client relationships
• Demonstrable experience of P&L ownership and commercial decision-making
• A track record of delivering results against KPIs, SLAs, and contractual obligations
• Strong leadership experience with the ability to motivate, coach, and develop teams
• Strong analytical and problem-solving capabilities
• Full UK Driving Licence and willingness to travel

Ideal Backgrounds

We welcome applications from candidates currently working as:

• Account Manager
• Senior Account Manager
• Regional Operations Manager

within the Facilities Management or Contract Cleaning Services sectors.

Why Apply?

This is an excellent opportunity to join a growing and ambitious business where you can make a genuine impact. You'll have the autonomy to shape account strategy, influence business performance, and build long-term client relationships while being supported by an experienced leadership team.

If you're a commercially minded FM professional looking for your next leadership challenge, apply today with your updated CV.