Customer Support Specialist - #2173296

Location: Manchester / Hybrid

Salary: starting from £30,000

Your next career step starts here.

Do you thrive in a role where you can work independently, take ownership of your tasks, and be trusted to deliver exceptional results? At Siemens Training Solutions, we're looking for a Customer Support Specialist who enjoys working autonomously, staying organised, and delivering outstanding service to our customers.

This is an exciting opportunity for someone who values focus and precision while still being part of a supportive, collaborative team when needed.

Please note that this role is based at our Manchester site, which is scheduled to relocate approximately two miles away to Towers Business Park in early 2027.

What makes this role special?

As a Customer Support Specialist, you'll have the autonomy to manage your day-to-day tasks while playing a key role in ensuring our customers have an exceptional training experience.

You'll be the go-to person for training enquiries, coordinating logistics, managing schedules, and ensuring everything runs smoothly-from initial enquiry to training completion. If you excel at staying organised, working methodically, and taking ownership of your responsibilities, this role is perfect for you.

You'll collaborate with trainers, sales teams, and international colleagues to ensure our training solutions meet the highest standards of quality and compliance.

What you'll do:

As a Customer Support Specialist, you'll be responsible for:

• Acting as the primary point of contact for customer training enquiries, providing proactive and professional communication.
• Managing bookings, schedules, and logistics for training events, ensuring smooth coordination.
• Issuing joining instructions, confirmations, and other training communications.
• Supporting commercial opportunities by generating quotations, converting enquiries, and identifying additional training needs.
• Collaborating with sales and operations teams to achieve revenue targets and deliver exceptional service.
• Ensuring accurate data management within CRM, SAP, and LMS systems.
• Resolving customer issues promptly and gathering feedback for service improvement.
• Driving compliance with Siemens policies, regulatory standards, and audit requirements.

What we're looking for:

Essential

• Proven experience in customer service, customer success, business coordination, training administration, and stakeholder relationship management.
• Strong communication, organisational, and customer relationship management skills, with the ability to build effective partnerships.
• Demonstrated ability to manage multiple priorities simultaneously, supported by excellent planning and administrative capabilities.
• Proficient in Microsoft Office applications, business systems, and databases, with strong attention to detail and operational efficiency.

Desirable

• Experience within training, learning, education, or professional services.
• Experience with CRM systems, SAP, LMS platforms, or similar business applications.

What can we offer?

• Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance

• Flexible Working Hours: Achieve a healthy work-life balance with our flexible working arrangements

• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.

• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days!

Why Siemens?
We're more than a company-we're a community of innovators, problem-solvers, and forward-thinkers. At Siemens Training Solutions, we empower industries to thrive by delivering high-quality training services that transform the everyday.

Whether it's electrification, automation, or digitalisation, our work makes a real impact. Join us and be part of a team that's not just shaping the future-it's transforming it.

Are you ready to take the next step? Apply now and start your journey with Siemens!

We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world-because we know that diverse minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.

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