Freight Account Manager - #2164697

Position: Freight Account Manager

Location: Manchester

Contract Type: Full time

Are you a strategic thinker with a passion for client relationships, operational excellence, and business growth? Do you thrive in a dynamic and fast-paced logistics environment? If so, we want you to join our team as a Freight Account Manager!

At Emerge we’re committed to providing exceptional service delivery, driving strategic growth, and building long-term partnerships. As a Freight Account Manager, you will play a critical role in fostering business development and cultivating strong client relationships.

Key Responsibilities

Business Development

You will identify opportunities that align with client needs and our organisational capabilities, leveraging strategic account mapping to understand client structures and their potential for growth. By tracking opportunities and managing client expectations throughout the engagement process, you will deliver tailored solutions that drive mutual success and strengthen partnerships.

Customer Relationship Management

Establishing and maintaining strong relationships with customers will be at the heart of your role. You will regularly visit clients to better understand their needs and identify opportunities for growth within our services. Collaboration across internal teams will ensure all stakeholders are aligned in driving customer success, and you will take a proactive approach to resolving client challenges. Additionally, you will manage all reporting on the health and performance of customers’ accounts, ensuring transparency and clarity.

Operational Excellence

You will maintain seamless service delivery by anticipating and addressing operational challenges before they impact clients. By establishing open, transparent communication channels with clients and building collaborative relationships with carriers and stakeholders, you will ensure consistent, reliable service. Upholding rigorous operational standards will be key to delivering excellence.

Metrics and Accountability

You will define and track Key Performance Indicators (KPIs) across operational efficiency, customer satisfaction, and business growth. Regularly reviewing these metrics will help you adapt to changing market conditions and client needs. Holding yourself and your team accountable for delivering excellence in all areas will be a cornerstone of your approach.

Qualifications

Ø Proven account management experience, preferably in road freight or logistics.

Ø Articulate and well-acquainted with client-facing roles.

Ø Ability to build and maintain strong client relationships.

Ø Willingness and ability to travel regularly to meet with clients.

Ø Strong understanding of operational processes and business development strategies.

Ø A proactive problem-solver who thrives in a fast-paced environment.

Ø Results-driven with a focus on KPIs and metrics.