AI & Digital Training Specialist - #2164696

AI & Digital Training Specialist

A large professional services firm is growing its AI and digital capability and needs someone to help their people actually use it with confidence.

This is a training role, not a technical build role. You’ll teach AI literacy, responsible use and prompting, run hands-on workshops on creating AI agents, and coach colleagues across different departments. You’ll also support wider IT training like Microsoft 365, create guides, videos and eLearning, and build a network of champions so the learning sticks.

Key Responsibilities

• Deliver AI literacy and responsible AI training programmes.
• Facilitate workshops focused on prompt engineering and AI-assisted working.
• Support the adoption of AI tools, AI agents and digital technologies.
• Partner with business teams to identify learning needs and capability gaps.
• Design and develop instructor-led, virtual and digital learning content.
• Provide coaching, adoption support and guidance during technology change initiatives.
• Deliver training across Microsoft 365 and other business-critical applications.
• Monitor learning outcomes and continuously enhance training effectiveness.

Skills & Experience

Essential

• Proven experience designing and delivering IT, digital or technology training within a corporate or professional services environment.
• Strong understanding of Generative AI, AI literacy, responsible AI practices and effective prompting techniques.
• Experience identifying learning needs and developing targeted learning solutions for diverse audiences.
• Excellent facilitation, coaching, presentation and written communication skills.
• Ability to explain technical concepts in a clear, engaging and practical manner.
• Experience creating high-quality learning materials across classroom, virtual and digital formats.
• Strong stakeholder management skills, including experience engaging with senior leaders.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• A collaborative, customer-focused approach and passion for continuous learning.

Desirable

• Experience delivering training on Microsoft 365 Copilot, Copilot Studio or other AI technologies.
• Knowledge of AI agents, low-code platforms and user-led automation.
• Experience creating e-learning, video content or microlearning using tools such as Articulate 360 or Canva.
• Understanding of accessibility and inclusive learning design principles.
• Relevant learning and development qualification (CIPD, TAP, Microsoft Certified Trainer, PTLLS or equivalent).
• Experience within a professional services environment.

Why Apply?

This is an excellent opportunity to play a key role in shaping AI adoption and digital capability within a forward-thinking organisation while working with cutting-edge technology and a broad range of stakeholders across the business.