Software Onboarding Consultant - #2117062

As a Software Onboarding Consultant in the technology and telecoms industry, you'll be the key point of contact for new customers, ensuring they have a smooth and efficient onboarding experience. Your role will involve guiding clients through the software setup process, helping them get the most out of the product.

Client Details

The organisation operates in the software and technology sector, delivering software solutions to its clients.

Description

• Manage the onboarding process for new software clients, ensuring a seamless transition.
• Provide clear guidance and support to customers during the software setup phase.
• Identify and address any challenges or concerns clients may encounter during onboarding.
• Collaborate closely with internal teams to ensure customer requirements are met.
• Deliver training sessions to help clients understand and use the software effectively.
• Maintain detailed records of client interactions and progress during the onboarding process.
• Continuously improve onboarding processes based on customer feedback.
• Act as a trusted advisor to clients, building strong and lasting relationships.

Profile

A successful Software Onboarding Consultant should have:

• A background in training, software/customer support or client support within the technology and telecoms industry.
• Strong problem-solving skills and the ability to manage customer expectations effectively.
• Excellent communication and interpersonal skills to build relationships with clients.
• Technical aptitude to understand and explain software functionality.
• Organisational skills to manage multiple onboarding projects simultaneously.
• A proactive approach with a focus on delivering a positive customer experience.

Job Offer

• A salary ranging from £35,000 to £50,000, dependent on the level of experience.
• A permanent role within the technology and telecoms industry.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.