Senior Sales Manager - #2114047

As a Senior Sales Manager, you'll inspire and lead multiple sales teams within the Contact Centre to deliver exceptional results. As a key member of the senior leadership team, you'll drive commercial performance, champion a high-performing culture, and empower your teams to exceed targets while delivering outstanding customer experiences. This is an opportunity to make a real impact by developing people and shaping performance.

Client Details

A well-established and growing organisation within the financial services sector, based in the heart of Manchester. Known for its customer-focused approach and commitment to excellence, the business offers a collaborative and supportive working environment where innovation, professional development and career progression are actively encouraged.

Description

• Drive exceptional sales performance by delivering against agreed targets and timescales.
• Monitor, analyse and interpret KPIs and performance data to identify trends, opportunities and areas for improvement across multiple sales teams.
• Lead, coach and develop managers and their teams, fostering a culture of continuous learning, accountability and high performance.
• Act as a key member of the Senior Management team, contributing to strategic decision-making and supporting business growth.
• Build strong relationships with stakeholders across the business, representing the Contact Centre and collaborating to achieve shared objectives.
• Champion a high-performance, customer-focused culture that empowers teams to consistently deliver outstanding results.
• Identify and implement improvements to processes, performance and sales effectiveness, driving operational excellence and continuous improvement.

Profile

• A proven track record of leading multiple teams to consistently achieve KPIs and deliver outstanding business results.
• High personal standards, with the ability to inspire excellence and set clear expectations that drive performance.
• A commercially astute leader with strong emotional intelligence and a people-first approach.
• Experience using performance data and insights to effectively manage, develop and improve both individual and team performance.
• Exceptional leadership and coaching skills, with the ability to motivate, engage and develop high-performing teams.
• Strong communication and stakeholder management skills, with the confidence to build effective relationships across all levels of the business.
• A proactive, solutions-focused mindset with a passion for continuous improvement, innovation and delivering measurable results.

Job Offer

• A competitive salary of £48,000-£50,000, dependent on the level of experience.
• Permanent position within the financial services industry.
• Opportunities to make a significant impact within the customer service department.
• Fantastic benefits package
• Bonus potential