Operations Manager - #2078927

Job Description – Operations Lead

Location: Manchester (M14)

Permanent | Part-Time

Salary: £45,000 pro rata

Role Overview

We are seeking an experienced and highly organised Operations Lead to oversee the smooth running of a busy care service. This is a key leadership role, ideal for someone with a strong background in care home management who is confident, proactive, and able to take ownership of operational performance. You will play a crucial role in ensuring compliance, maintaining high standards, and supporting both staff and service users, while helping to modernise and streamline processes.

Purpose of the Role

- Manage day-to-day operational and administrative functions

- Ensure compliance with CQC standards and policies

- Oversee financial processes and spending overview

- Support digitisation of systems

- Build relationships with stakeholders

Key Responsibilities

Operational Management

- Oversee daily operations

- Maintain policies, procedures, risk assessments

- Prepare for audits and inspections

- Manage safeguarding and ensure safety

- Ensure GDPR compliance

Financial Oversight (Non-Bookkeeping)

- Monitor payments in/out

- Oversee budgets and spend

- Work with administrator/bookkeeper

- Support funding processes

Leadership & People Management

- Manage administrator/bookkeeper

- Support wider team

- Build relationships with staff and families

- Communicate confidently

- Promote positive culture

Compliance & External Relationships

- Liaise with HR provider

- Build relationships with local authorities and commissioners

- Ensure regulatory compliance

- Support admissions and funding decisions

Service Improvement

- Lead digital transformation

- Improve efficiency

- Analyse data and reports

- Identify improvements

About You

- Experience in care home management is advantageous

- Strong leadership and communication skills

- Highly organised and proactive

- Tech-savvy

- Able to handle complex situations calmly

Qualifications & Requirements

- Level 5 relevant qualification

- Experience in care operations

- Knowledge of CQC and safeguarding

- Driving licence advantageous

Working Pattern

25 Hours per week Monday to Friday, flexible hours (e.g. 9:30am – 2:30pm)

Benefits

- Annual pay review (October)

- Christmas bonus

- Attendance bonus

- Free parking

Please contact Victoria