Call Handler - #1783748
Lanes Infrastructure
Date: 13 hours ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Choose a career with the UK’s biggest independent drainage specialist
We are looking for an experienced call handler to join our reactive out of hours team.
Hours: Saturday & Sunday (8am - 5pm) flexibility is required when needed
Location: Eccles, Manchester
Hourly Rate: £12.21 per hour.
Key Responsibilities;
About You
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes -https://www.lanesgroup.com/#our_group
Lanes I - https://lanes-infra.com/
SUS¯ -https://sus.co.uk/
Clearflow -https://www.clearflowltd.com/
AQS -https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
LAN
We are looking for an experienced call handler to join our reactive out of hours team.
Hours: Saturday & Sunday (8am - 5pm) flexibility is required when needed
Location: Eccles, Manchester
Hourly Rate: £12.21 per hour.
Key Responsibilities;
- Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers
- Liaising with on call service engineers and the management teams to ensure works are carried out promptly
- Ensuring that all calls are answered and information logged
- Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7
- Working quickly and calmly whilst providing a high level of customer service focus to our client base
About You
- Previous data entry experience
- Previous experience in customer service
- Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.
- Excellent communication skills
- Life Assurance;
- Auto enrolment pension scheme;
- Free onsite parking;
At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes -https://www.lanesgroup.com/#our_group
Lanes I - https://lanes-infra.com/
SUS¯ -https://sus.co.uk/
Clearflow -https://www.clearflowltd.com/
AQS -https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
LAN
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