Pound Administrator - #1783039

Here at NSL part of Marston Holding Ltd. we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets.

We currently have over 4000 highly trained frontline colleagues and now due to continued growth we have opportunities available in our award-winning teams for a Pound Admin Officer.

What does a Pound Administrator do?

A Pound Administrator is responsible for the allocating of resources to enforce vehicles impacting the free flow of traffic in and around Manchester completing relevant paperwork of removals and taking payments for releases of vehicles enforced.

Main duties include:

• Radio communication to around 80+ colleagues daily.
• Organise resources to attend vehicles for enforcement.
• Collect Data from on street Civil Enforcement Officers for removal requests.
• Work as part of a team communicating with other Admin Officers to ensure the resources are effectively allocated.
• Assisting customers face to face mainly regarding vehicle releases.
• Speaking with customers over the phone via a Clamp Enforcement Payment Line.
• Following strict Data Protection & GDPR policies and procedures for handling Data
• Ensuring quality customer service is delivered at all times.
• Monitoring and actioning the email inbox throughout the day.
• Providing a high level of service for the Client.
  
  

What do you need to be a Pound Administrator?

• Clear Communication Skills
• Self-Motivated
• Customer Focused
• Ability to work on own initiative and as part of a team.
• Computer Literate
• English and Maths [level 2 or equivalent]
• Flexibility & Reliability
  
  

What’s in it for you?

• Competitive rates of pay
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• First Class Training & Development Opportunities
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• Pension Scheme
• Full Uniform provided
• Leave Benefits: 28 days holiday per year (including bank holidays) we all deserve to enjoy a break from work
• Extra Hours available regularly
  
  

To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon!

We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

INDLP