SQL Support Engineer (Manchester) - #1775320

Who we are looking for

A SQL Support Engineer, who will play a key role in ensuring that regulatory reporting is accurate, performant and on schedule in an ongoing BAU basis.

We are looking for an SQL Support Engineer with a keen eye for detail, a passion for investigation and swift identification of root cause, and a thirst to drive efficiencies through process improvements.

You will be responsible for resolving issues with regulatory reporting and submissions raised internally or by regulators.

You will have a good understanding of written specifications, be able to identify and analyse issues, provide clear explanation of data variances and irregularities to stakeholders, and provide software fixes for those issues that are deemed defects within the regulatory submission and reporting software.

This is a fast-paced environment, and you should be experienced and comfortable with regular context switching and have the ability to recall information swiftly and accurately.

This role is eligible for inclusion in the Company’s hybrid working policy.

Preferred Skills, Qualifications and Experience

• Analytical and methodical approach to investigation.


• SQL Server 2014 or later experience.


• Strong verbal and written communication skills.


• Ability to create solution documentation.


• Ability to work effectively on multiple streams of work and switch context quickly.


• Positive customer and solution focused attitude.


• Ability to work to deadlines and SLA’s for completion or escalation of tasks.


• Understanding of the gambling industry or financial accounting.

Main Responsibilities

• Identifying, explaining and fixing issues with specific data that has been returned by a business process and raised by internal teams or regulators, using a variety of techniques on a number of disparate technologies.


• Investigating, developing and refactoring failures in processes, typically SQL agent jobs or stored procedures.


• Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.


• Communicating with other departments within the Business as necessary to ensure full understanding of issues and providing regular status updates of investigation and resolution.


• Documenting incidents and contributing to the team’s knowledgebase.


• Using the ticketing system for incident management and resolution.


• Ensuring Business requirements are met accordingly.

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