Deskside Support Engineer - #1773075

Role Purpose:

The core purpose of a deskside support engineer is to provide direct, on-site technical assistance to users, ensuring their computer systems and software function smoothly. They are the frontline troubleshooters, resolving hardware, software, and network issues to maintain a productive work environment

Key Skills Required:

• End user support experience experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. 
• Hardware Troubleshooting and Repair
• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories 
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts. 
• Conference room A/V equipment assistance & troubleshooting 
• Basic VOIP phone configuration & troubleshooting 
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability 
• Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) 
• Experience with Anti-spyware and Anti-virus software. 
• Basic installation and troubleshooting of standard software’s / application like Adobe, browsers 
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) 
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles o
• Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc), 
• Basic understanding on Data backups, 
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
• Basic configuration & troubleshooting of Apple machines /mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
• Knowledge and experience on Service requests and incident management process,
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.