Head of Credit Control - #1716351

Head of Credit Control

Based in Manchester City 5 days a week on site Paying £40k - £45k

We are recruiting on behalf of a market-leading provider of employee assistance and occupational health services, a company that is experiencing rapid international growth. With a well-established subscription-based business model, they support over 70,000 organisations and 13 million lives across the UK, Ireland, and Australia. As part of a global group with substantial financial backing, they offer an exceptional career opportunity for a high-performing Credit Control professional.

About the Role

This newly created position sits within the company's Finance Team and presents a fantastic opportunity for an experienced Credit Control professional to take ownership of the credit function. The role will focus on process improvements, reducing overdue debtors, and ensuring efficient cash collection across multiple locations and business units. The successful candidate will be hands-on in managing the corporate ledger, influencing key stakeholders, and enhancing overall financial performance.

Key Responsibilities

• Lead and develop the Credit Control function across multiple locations and service markets.
• Improve and implement cash collection processes, increasing Direct Debit uptake.
• Oversee the effective supervision of the function, ensuring efficiency and service consistency.
• Analyse debt and non-cash collection data to support service improvements.
• Hold regular meetings with senior leaders to address outstanding debts and maintain visibility within business units.
• Drive process improvement projects while maintaining business as usual.
• Own and manage receivables balances.
• Collaborate with client experience teams to enhance service delivery and client retention.
• Implement and oversee credit risk processes to mitigate financial exposure.
• Coach and mentor the Credit Control team to improve performance and achieve KPIs.

What We're Looking For

• Extensive Credit Management experience in a B2B environment.
• Proven track record of improving Credit Control systems and delivering outstanding results.
• Strong leadership and team management skills.
• Exceptional communication and stakeholder management abilities.
• Target-driven mindset with a focus on efficiency and results.
• Experience with litigation and debt recovery processes.

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