Service Desk Analyst - #1705094

Service Desk Analyst – Manchester - £28-32,000

We are currently working with a growing financial services provider in Manchester that is actively recruiting for a Service Desk Analyst to join them on a permanent basis.

This is a fantastic opportunity to join a busy support team that has excellent opportunities for training, development and progression.

This role is five days per week on-site, covering shift patterns between 7am and 8pm.

Key responsibilities:

• Providing 1st and 2nd line IT support across the business


• Assessing and resolving incidents and requests, correctly following incident management and request processes


• Escalating issues as appropriate to Desktop, Infrastructure and Applications teams


• Active Directory administration, including starters, leavers and lovers


• Ensuring call logging system is used effectively


• Maintaining high levels of customer service

Experience and skills required:

• Extensive experience providing 1st and 2nd line support in a helpdesk environment


• Experience in ITIL environments (ITIL Foundation desirable)


• Strong technical skills with Windows operating systems, Office 365 and Azure AD


• Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc.


• Strong communication skills, both verbal and written


• Understanding of iOS configuration


• Experience in professional organisations such as financial services (preferable)

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business