Deskside Support Technician - #1704852

Deskside & Technology Support Analyst (Contract) – Manchester

Location: Manchester (on-site, 5 days/week)

Duration: 6 months (ASAP start)

Rate: £35/hour (Inside IR35, on payroll)

Clearance Required: Active SC Clearance

My client is seeking a highly motivated Deskside & Technology Support Analyst to join their team in Manchester. This is a site-based temporary role supporting end-users and managing 2nd line technical support within a fast-paced, professional environment.

What you’ll do:

• Manage and resolve all 2nd line incidents and requests in line with SLAs

• Troubleshoot desktop computing and telephony issues

• Deploy, track, and maintain IT hardware and assets

• Provide regular updates to users and escalate issues as needed

• Set up new sites or projects in the local region

• Maintain equipment rooms and conference facilities

• Act as an escalation point and support other team members

• Use ServiceNow for stock and ticket management

• Support the Desk Side Team Lead and provide holiday/absence cover

What we’re looking for:

Minimum 4 years' experience in corporate IT support

Strong customer service and problem-solving skills

Experience exceeding Service Level Agreements

Technical understanding of desktop infrastructure and services

Working knowledge of Excel and data analysis

Valid UK driving license (travel required across other offices)

Nice to have:

Microsoft Certification

ITIL V3/4 Foundation

Experience with ServiceNow

Prior customer service experience