Assistant Front Office Manager - #1701681

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team at Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth operations at the front desk.

1. Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries.


2. Collaborate with other departments to ensure seamless guest services and resolve any issues promptly.


3. Train, mentor, and motivate front office team members to maintain high performance standards.


4. Handle guest complaints professionally and implement appropriate corrective actions.


5. Oversee the accuracy of guest accounts and financial transactions.


6. Implement and maintain front office policies and procedures.


7. Assist in scheduling and staffing to ensure optimal coverage during all shifts.


8. Conduct regular performance evaluations and provide constructive feedback to team members.


9. Stay updated on industry trends and implement innovative practices to enhance guest satisfaction.


10. Support the Front Office Manager in strategic planning and goal-setting for the department.