Asset Management Analyst - #1698572

The Role

Exciting Opportunity: IT Asset Management Analyst (Hybrid)

Are you ready to shape the future of IT Asset Management in a dynamic, forward-thinking environment? We’re looking for an enthusiastic and detail-oriented IT Asset Management Analyst to join our team and make an impact across our UK and European operations. If you have a passion for IT operations, data governance, and process improvement, this hybrid role offers the perfect platform to advance your career while working with cutting-edge tools and a collaborative team.

Your Role & Impact

As an IT Asset Management Analyst, you’ll play a vital role in optimizing the lifecycle of IT hardware assets, ensuring they’re deployed, tracked, refreshed, and retired with efficiency and accuracy. You’ll be at the heart of driving improvements in asset data quality, managing device provisioning, and aligning hardware with job roles—creating a seamless experience for our teams across the UK and EU.

This is an exciting opportunity for someone eager to develop expertise in ITAM, ServiceNow, and best practices in data governance. You’ll also get the chance to collaborate with colleagues across IT, HR, and third-party partners to drive scalable asset management solutions and continuous process improvements.

What You'll Be Doing:

• Manage IT Assets: Support the asset lifecycle process—tracking, deploying, refreshing, and retiring IT hardware across the UK and EU regions.

• Shape the Future of IT Operations: Contribute to developing structured refresh planning to maintain up-to-date device estates and reduce support costs and disruptions for end users.

• Data Accuracy is Key: Maintain and enhance asset data quality in the CMDB and other ITAM tools, applying best practices for data governance.

• Role-Based Provisioning: Help manage role-based hardware profiles (aka "Team Member Personas") to ensure devices align with the specific needs of different business functions.

• Cross-Team Collaboration: Work with IT, HR, and vendor teams to streamline asset provisioning and lifecycle management processes that support onboarding, transitions, and offboarding.

• Optimize ServiceNow Workflows: Assist in the optimization of ServiceNow workflows, with opportunities to learn about process automation and improvement in large-scale IT environments.

• Build Reporting & Insights: Develop your skills in reporting by helping track key asset KPIs like refresh schedules, device age, and data accuracy.

What We’re Looking For:

• Hands-on Experience: Some experience or coursework in IT Asset Management (ITAM), IT support, or related fields.

• Detail-Oriented: You have a sharp eye for detail when it comes to managing data and documentation.

• Analytical Thinker: Strong problem-solving skills, with a proactive mindset for identifying opportunities to improve processes.

• ServiceNow Knowledge: Familiarity with ServiceNow or similar ITSM/ITAM platforms is a plus, and we’ll support your growth if needed.

• Organized & Efficient: Exceptional organizational skills with the ability to juggle multiple priorities and keep accurate records.

• Strong Communicator: You can clearly communicate, both in writing and verbally, and enjoy working across teams to achieve common goals.

• Team Player: Collaborative and open-minded, but also comfortable working independently and driving your own initiatives.

Desirable Experience:

• Experience in IT support, operations, procurement, or service desk environments.

• Exposure to CMDB, hardware refresh programs, or provisioning processes.

• Familiarity with asset tracking tools like Lansweeper, SCCM, JAMF, or similar platforms.

• A keen interest in process optimization, IT service delivery, and data governance.

Why Join Us?

This is a hybrid working role with flexibility, working mainly from home and just 1-2 days per week at our Leeds Head Office. You’ll work a standard 37.5-hour week with occasional travel to other UK office locations. A UK driving license is helpful but not required.

This role is perfect for someone eager to grow their expertise in IT operations and asset management, offering excellent scope for career development within a supportive and innovative team.

If you're ready to make a tangible impact on our IT asset management processes while developing valuable skills, we'd love to hear from you!

Does this sound like your next career move? Apply now and take the next step in your IT Asset Management journey!

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

Who we are

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

The Benefits

Aneliese Platts
Senior Designer

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