IT Apprenticeship - #1659543

IT Support Technician Apprentice – Unilink Software

Are you highly organised, passionate about IT, and eager to work in a dynamic technical environment? Unilink Software is offering an exciting opportunity for an IT Support Technician Apprentice to join their Group Support Team, where you’ll play a vital role in ensuring smooth communication between internal teams and external clients.

Unilink Software is an award-winning company providing innovative software solutions for the criminal justice sector. Their work makes a real difference, improving efficiency and security in prisons, probation, and law enforcement. With a supportive and flexible working environment, Unilink Software is the perfect place to start your IT career.

At Unilink Software, they believe that diversity drives innovation and strengthens our business. They are committed to creating a workplace that reflects the diverse communities they serve.

A Typical Day in the Job:

• Acting as the main point of contact between clients, internal teams, and management for assigned support cases.


• Monitoring ticket queues, ensuring service levels are met and issues are updated and escalated when necessary.


• Coordinating across teams to ensure timely resolution of critical incidents.


• Providing customer-facing communications and periodic status updates.


• Building strong relationships with clients by understanding their needs and technical environments.


• Working closely with product, support, and third-party teams to resolve technical challenges.


• Identifying trends, contributing to documentation, and supporting best practices in service delivery.

Full training and support will be provided by your workplace mentor and the team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• Strong interest in IT and service coordination.


• Excellent communication skills, both verbal and written.


• A proactive approach with good problem-solving abilities.


• Organised, detail-oriented, and able to manage multiple priorities.


• Experience or interest in customer service or service delivery roles.


• Familiarity with IT ticketing systems or support tools (preferred but not required).


• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £15,000 to £17,000 per annum.


• Monday to Friday, 37 hours per week.


• Annual salary review.


• Annual bonus based on company performance.


• Work from home opportunities.


• Modern offices in Newcastle, London & Southampton.


• 25 days holiday per year, plus bank holidays.


• Cycle to work scheme.


• Eye test and contribution towards VDU-use glasses.


• Pension scheme with 5% employer contribution (or 5% extra to salary if opted out).

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to thrive in an IT service and support environment. You’ll gain practical experience in service coordination, issue tracking, and technical support fundamentals.

With a mix of real-time classes, self-paced learning, and expert trainer support, this apprenticeship sets you up with the confidence and qualifications to grow your career in IT.

How to Apply

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Unilink Software. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and a valid residency status to apply for this apprenticeship.