Customer Service Advisor - #981446

Sunbelt Rentals


Date: 1 week ago
City: Manchester
Contract type: Full time
Work schedule: Full day
Sunbelt Rentals

Location


Manchester


Business Area


Sunbelt Rentals


Advertising Salary


Competitive Salary


Hours Per Week


40


Vacancy Type


Permanent


Careers Site Advertising End Date


06 Mar 2024



About The Role




CUSTOMER SERVICES - IT’S A PEOPLE THING


Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.  


It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.


In the role of a Customer Service Advisor you will be working in one of our customers centre, where your key responsibilities will include:




  • Triage incoming enquires and ensure the customers enquiry is managed appropriately

  •  Manage customer orders and queries in accordance with Sunbelt Rentals company procedures and processes and to the customers SLAs.

  • Maintain accurate and detailed records of customer interactions, transactions, and feedback.

  • Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.

  • Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalating as per the company’s escalation procedure.

  • Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.

  • Gather and analyse customer feedback to identify areas for improvement.

  • Contribute to the development of customer service policies and procedure.

  • Ensure all reporting / administration required is accurate and on-time i


This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.



What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.




About You




If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. 


To succeed in this role you will bring the following skill-set and behaviours:



  • Proven customer service experience in a similar role

  • Knowledge of the hire industry (Desirable) 

  • Proficiency in using customer service software, CRM systems, and other relevant tools.

  • Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers

  • Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures

  • An effective team member with a highly supportive, collaborative approach

  • A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy

  • A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels

  • A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role 




About Us




Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 


Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.


Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.


How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior SOC Analyst

jobholler,
3 hours ago
Senior SOC Analyst We're looking to bring in a hands on Senior SOC professional into our Information Security team. We're a growing team, who are committed to maintaining a secure digital environment. Our Analysts play a viral role in ensuring...

Senior Credit Controller

Axon Moore,
3 hours ago
Senior Credit Controller | South Manchester | Up to £32,000 Job Overview: Axon Moore are delighted to be partnering with a high performing manufacturing business located in South Manchester. They are looking to appoint a sole credit controller into the...

Associate Director – Strategic Consulting, Aviation

Ramboll,
4 hours ago
Do you want to join Ramboll and be at the forefront of Aviation excellence? Would you like to be involved in shaping a sustainable future and contributing to forward-thinking projects and innovative solutions that aspire to establish new standards within...