Customer Account Manager - #978778

Clearline Recruitment Ltd

Date: 3 weeks ago
City: Manchester
Salary: £175 - £211 / day
Contract type: Contractor
Work schedule: Full day
Clearline Recruitment Ltd

Our client is a global leader in Pharmaceuticals and Medical Devices, who are looking for a Customer Account Manager based in the North West to join their team on a contract basis.

The successful candidate will work collaboratively with our client's NHS and commercial partners utilising a proactive approach to co- creation of business strategies that will optimise retention and acquisition opportunities for them and result in the development of deep meaningful long term commercial relationships.

This is a 12-month contract, inside IR35. For more information, please contact Chloe McCausland at Clearline Recruitment today.


  • Custodian of Customer satisfaction within assigned accounts
  • Accountable for Customer retention, extension, and growth within assigned accounts
  • Drive Customer Digital Adoption
  • Deliver on the contractual demands of the contract
  • Leverages all company and 3rd parties' resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention
  • Enables engagement with C-suite and senior management
  • Collaborating with other members of the CAM team through skill and knowledge sharing
  • Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis
  • Supporting the rest of the CAM team when areas become vacant and with holiday cover
  • Active engagement with the Squad - working across the business and cross functional teams to support the customers' needs aligned with business objectives. Including but not limited to; finance and operations, customer services, technical services, procurement, commercial contracts, access, and innovation, as well as 3rd party partners
  • Active support for other accounts a business needs demand

Experience / Skills

  • Successful experience in a business function (sales, business/market development) in the healthcare industry
  • Proven track record of adopting a customer centric Sales approach
  • Evidence of track record managing multiple sales cycles and prioritising under pressure in a rapidly changing dynamic environment
  • Experience in managing the fast-paced growth environment as well as mature established business segments (desirable)
  • Evidence of building productive customer relationships leading to positive and sustainable outcomes
  • Skilled in fostering a cross functional/matrix team environment with internal and external stakeholders
  • Established in negotiating customer contracts
  • Evidence of driving innovative business delivery model in healthcare (desirable)
  • Tenacious and resilient with a demonstrated ability to acquire new business within complex and multi-layered customer organisations
  • Solid go-to-market instincts to feed information back from the field to marketing, access and innovation and sales leadership
  • Strong commercial acumen with the ability to recognise trends and customer dynamics within the UK healthcare setting
  • Excellent stakeholder management skills
  • Clear understanding of the tender process
  • Proficiency with CRM and opportunity management systems, preferably (url removed)
  • Willing to learn and be challenged, self-driven and motivated, capable of working with autonomy and assessing when to involve management support
  • Strong negotiation and problem-solving skills backed up by a solid analytical capability and excellent communication/presentation skills
  • Team player in a matrix with the ability to influence team member activities without direct authority and across internal functions to achieve objectives
  • Fluent in English language, written and oral
  • Proficient with Microsoft Office products
  • Educated to a Degree-level or equivalent
  • Full UK driving license
  • Travel required, predominantly on territory (North West) but also nationally when required

Job Title: Customer Account Manager

Location: Primarily home based, travel to cover North West region

Salary: £175.00-£211.54 per day PAYE

Full Time

12 month Contract - Inside IR35

For more information about this role, and a full job description, please contact Chloe McCausland at Clearline Recruitment.

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