Operational Support Officer - #562270


Date: 1 week ago
City: Manchester
Salary: £21,490 - £21,490 / year
Contract type: Full time
Work schedule: Full day
Capita Electronic Monitoring Services (EMS) monitors individuals on court orders, or on early release from prison for the Ministry of Justice to ensure public safety and support rehabilitative services.

We’re looking for an Operation Support Officer to provide excellent customer service to all parties, working collaboratively with the Monitoring Centre and Field teams in order to meet all agreed targets and deadlines. You’ll be responsible for reviewing incoming communications in order to identify appropriate action and deal accordingly, and receiving and making telephone calls to Subjects and other external parties.

We operate a 24/7 365 operation and have rotational daytime and night shifts available.

Job title:

Operational Support Officer

Job Description:

What you’ll be doing:

  • Identify, investigate and manage data for daily/weekly reporting

  • Raise required documents for non-compliance reporting to External Agencies

  • Collation and distribution of required evidence requested by internal and external customers

  • Deal with specific requests for compliance, witness statements and subject event history from internal and external customers

  • Dealing with incoming and outgoing communication from all customers

  • Manage and process team email inboxes and queries

  • Receive and accurately process all notifications and enquiries in relation to electronic monitoring orders

  • Liaison with Internal personnel and external agencies including (but not limited to) Courts, Police, CPS, Probation and YOS/YOTs

  • Update and maintain required records and systems

  • Conduct work audit process including regular quality reviews

What we’re looking for:

  • Excellent data entry and attention to detail

  • Experienced in working toward KPIs and targets

  • Excellent IT skills, including but not limited to Microsoft packages

  • Excellent Communication skills both verbal and written

About EMS

At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.

What’s in it for you?

  • A competitive basic salary of £21,489.81

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • You’ll get the chance to follow your chosen career path anywhere in Capita.

  • You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.




United Kingdom

Time Type:

Full time

Contract Type:


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