Data Analyst, Online Safety (Ofcom) - #459575

Omni RMS

Date: Jun 23, 2022
City: Manchester
Contract type: Full time
Work schedule: Full day
Omni RMS

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio. We also oversee the universal postal service, look after the airwaves used by wireless devices, and also help to make sure people don’t get scammed and are protected from bad practices.

We have recently taken on the regulation of video-sharing platforms, and we are preparing for a role in protecting people from online harms. Protecting consumers is at the heart of what we do. Our culture is clear - we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

The Research and Intelligence team is responsible for providing a deep understanding of market developments and the outcomes for consumers and citizens in the markets we regulate. We collect the evidence base that underpins Ofcom's role as an evidence-based regulator, ensure that the data we collect is accessible and use it to deliver insight to inform Ofcom’s policy work. The Research and Intelligence team provides evidence for the upcoming Online Safety regime, combining a variety of data sources and methodological approaches to build an effective picture of online harms and online safety.

Purpose of the Role

The successful candidate will support the R&I team’s work analysing online communication services, working flexibly across R&I online research projects, predominantly on industry datasets (rather than consumer research). The work will include drafting reports and internal briefings relevant to online research. As such, the candidate will need to demonstrate an ability to understand, assess and communicate the possible opportunities and limitations of analysing data from a range of types of online platform.

The successful candidate will have existing expertise in accessing and analysing data from a range of online services, possibly to include understanding of data collection via APIs, web scraping, third party commercial datasets or open source intelligence techniques.

The role will involve engagement with partners and stakeholders across the online platform industry, academia and third-party data providers and experts. The postholder will also work very closely with Ofcom teams working on online safety including policy colleagues, lawyers, technologists and economists.

We are seeking a curious and agile researcher with a good understanding of how to measure and understand the online landscape. The successful candidate will need excellent verbal and written communication skills, experience in using data analysis methods on online datasets and a good understanding of the online industry.

Requirements of the Role

  • Contribute to the analysis of large datasets sourced from online platforms and the associated visualization and communication of research findings. Data analysis might require use of tools such as NLP classifiers, Power BI, Salesforce, Microsoft Excel, Azure Databricks or social listening software.
  • Accessing and analysing quantitative and qualitative information provided by online services, including transparency reports and information request returns.
  • Engage with project teams across Ofcom to effectively communicate the findings from research to relevant Online Safety colleagues.
  • Draft reports for internal use and external publication.
  • Conduct project management tasks, including ensuring the timely delivery of work, organizing meetings with stakeholders and supporting governance processes at Ofcom.

Skills, knowledge, and experience

  • Existing knowledge of methodologies available for analysing online data.
  • Proficiency in one or more analytical techniques relevant to online datasets.
  • Strategic analytical skills - experience of using critical thinking, data analysis and strategic tools to solve problems; experience of setting objectives and developing a strategy to deliver those objectives.
  • A good knowledge of the online platform sector, including how they measure and report on online harms and online safety measures.
  • Strong time management and organisational skills to manage and prioritise a range of work, projects, and ad hoc requests.
  • Curiosity and enthusiasm for analytical work and strategic thinking.
  • Experience in stakeholder management, with demonstrable ability to build and maintain working relationships with a broad range of people, including industry stakeholders, external experts and colleagues across Ofcom.
  • Strong communication skills with the ability to explain complex results and technical issues clearly and concisely in writing and orally to different audiences/stakeholders.
  • Experience of using APIs or web scraping to create and query online datasets is desirable.
  • Knowledge of graph/network analysis for online datasets is desirable.
  • Recent experience of working in a role related to online platforms, for example working for an online platform, a consultancy or analyst firm working with online clients or a policy organisation concerned with understanding and improving people’s online experiences.


  • Degree or equivalent higher qualification, or equivalent workplace experience.

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