Customer Service - #2195365

Consula is recruiting on behalf of a well-known utilities provider in Manchester city centre for a Customer Service Advisor to join their expanding customer care hub. Our client serves households and businesses across the North West and has built a strong reputation for looking after its people as well as its customers.

This is a busy, people-focused role where you will be the friendly voice of the business. You will help customers with billing questions, account changes and service queries, always aiming to sort things out there and then.

This opportunity would suit someone who enjoys talking to people, stays calm when things get busy and wants a permanent role with proper training and progression.

The Role

• Answer inbound calls and respond to emails and online messages.

• Help customers with billing, payments and account queries.

• Update customer records accurately after every interaction.

• Work with other departments to resolve issues quickly.

• Handle complaints with patience and professionalism, turning problems into positive outcomes.

• Contribute to team targets for service quality and customer satisfaction.

• Share ideas in team meetings to help improve how things are done.

A Typical Day

Your day begins with a quick huddle to cover any service updates. You will then take a steady flow of calls and messages, with your team leader on hand for anything tricky. The atmosphere is supportive and lively — colleagues help each other out, and good calls are celebrated. Breaks are spread sensibly through the day, and you will finish with a clear picture of how you and the team have done.

About You

• Previous experience in a customer-facing role, in any sector.

• A warm, confident telephone manner.

• Good written communication for emails and messages.

• Able to stay organised and accurate when it gets busy.

• A team player who is keen to learn and progress.

What You Can Expect

• Comprehensive paid training from day one.

• 28 days' annual leave including bank holidays.

• Clear progression into senior advisor, quality and team leader roles.

• Hybrid working options once fully trained.

• Company pension, staff discounts and wellbeing support.

If you want a role where your people skills are genuinely valued, apply today through Consula and we will be in touch to talk through the next steps.