Contractor Care Manager - #2195125

We’re hiring at MRJ.

Contractor Care Manager

Monday to Thursday, 10am–3pm

We want our contractors to know who to call and trust that we’ll get things sorted. I’m looking for someone to help me make that happen at MRJ. You’ll get to know the people we place, make sure they’re set up for day one and stay in touch throughout their assignments. When a payment query comes up or a contract is due to end, you’ll already know who to speak to and what needs doing.

You’ll also help shape how we run the contract side of MRJ. That means keeping up with changes to contractor legislation and compliance requirements, working with me and our back-office partners to understand what they mean for us, and helping update our processes and paperwork when things change.

What you’ll get stuck into

• Get contractors ready for day one, from contracts and compliance checks to making sure they know where they need to be.
• Check in during assignments and help sort queries about timesheets, paperwork and payments.
• Keep track of what’s been approved, what’s outstanding and who needs a nudge.
• Stay ahead of contract end dates and get extensions agreed and signed.
• Keep contractor records up to date and follow up on any outstanding compliance checks.
• Stay on top of changes that affect how we engage contractors, including IR35, right-to-work checks and umbrella company requirements.
• Spot where we can make things easier for contractors, clients and the MRJ team, whether that’s a clearer onboarding email or a better way to track renewals.

You might come from recruitment, payroll, contractor care, compliance or a busy ops role. Familiarity with UK contractor compliance would be handy. What matters is that you’re good with people, pay attention to the details and follow things through. If you’re the person who picks up the phone when an email chain is going nowhere, we’ll get on well.

Fancy a chat? Apply today.