Specialized Account Services, Sr. Analyst - #2194040

About the Role:

Grade Level (for internal use):
08

The Team

The Global Special Services Team sits within S&P Global's Solutions Operations division, supporting clients of WSO (Wall Street Office) - our market-leading platform for active asset management, deal administration, and syndicated loan operations. WSO delivers real-time portfolio and reporting insights, cash and position-level transparency, and accurate P&L reporting to some of the world's most sophisticated alternative asset managers, available as both a hosted software solution and a fully outsourced managed service.

You will join a dynamic, client-facing team where every day brings meaningful exposure to the syndicated loan market, SaaS technology, and the operational workflows that underpin global financial markets, with direct interaction with clients across all levels of seniority from your very first week.

Responsibilities and Impact

As Specialized Account Services Sr. Analyst, you will be a critical point of contact for WSO clients - managing complex loan operations, driving data integrity, and ensuring an exceptional client experience across every interaction:

• Manage client-facing loan operations - accurately reviewing and maintaining asset and contract data, processing new deal creations, amendments, and syndicated loan transactions in full compliance with LSTA, LMA, Private Deals, and Middle Market standards.
• Investigate and resolve data discrepancies - proactively identifying processing anomalies and system-related issues, partnering with internal teams to implement effective resolution plans and appropriate escalations.
• Monitor and action operational exceptions - maintaining strict adherence to processing deadlines and quality-controlled workflows across trades, positions, and syndicated facility data to uphold end-to-end data integrity.
• Serve as a subject matter expert for WSO products and Solutions service offerings - participating in internal and external client meetings to analyse operational needs and deliver actionable recommendations on product usage and workflow optimisation.
• Lead cross-product research and enhancement projects - contributing to integration initiatives, process improvement programmes, and client-facing presentations that support clients' strategic business requirements and growth objectives.
• Collaborate across internal teams - partnering with leaders, peers, product associates, sales, and relationship managers to capture and channel client feedback, drive continuous product improvement, and maintain a consistently high standard of service delivery.

What We're Looking For

Basic Required Qualifications

• Bachelor's degree in Finance, Economics, Business, or a related discipline
• 2-4 years of experience within the syndicated loan industry, with practical knowledge of loan transaction processing under LSTA, LMA, or equivalent market standards
• Advanced proficiency in Microsoft Excel and Word, with demonstrated application to financial data management, reconciliation, or operational workflows
• Proven track record of managing client relationships at senior levels, with demonstrable experience resolving complex operational issues and maintaining high client satisfaction scores
• Strong written and spoken English language skills, with demonstrated ability to communicate complex financial or operational information clearly and concisely to varied internal and external audiences

Additional Preferred Qualifications

• Direct hands-on experience using WSO (Wall Street Office) and/or Loan IQ systems in a production environment
• Experience processing syndicated loan transactions, including amendments, reconciliations, and trade settlements
• Proficiency in Microsoft PowerPoint, with experience preparing client-facing presentations or project coordination materials
• Experience in data research and analytics within a financial data, operations, or asset management context
• Exposure to SaaS-based financial operations platforms or hosted software environments within financial services

Additional Information

Employees are required to work from the office a minimum of two days per week.

We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep yo