Operations Assistant - #2194032

Location: Manchester City Centre

Job Type: Full-Time, Permanent

Salary: £28,000 per annum, increasing to £30,000 upon successful completion of probation.

Cloud Facilities Services Group (Cloud FSG) is an established, family-run business providing professional Cleaning, Security and Facilities Management services to commercial, industrial and residential clients throughout the UK.

Since our establishment in 2015, we have continued to grow, building long-standing relationships with clients through our commitment to reliability, professionalism and exceptional service delivery.

With our Head Office based in Manchester City Centre and operations nationwide, we are looking for a motivated and organised Operations Assistant to join our growing team.

We are seeking a proactive, highly organised and enthusiastic Operations Assistant to support our busy Operations Management team.

This is a varied, fast-paced role combining office-based administration, operational coordination, client communication and site visits. You will play an important part in ensuring our cleaning, security and facilities management contracts operate efficiently and that our clients continue to receive the highest standards of service.

The successful candidate will be confident communicating with clients, employees and subcontractors, capable of managing multiple priorities and comfortable taking ownership of day-to-day operational tasks.

• Assist the Operations Management team with the day-to-day coordination of cleaning, security and facilities management contracts.
• Coordinate staff schedules, site attendance, service requests and operational requirements.
• Carry out site visits, client walkarounds and quality inspections to ensure service standards are maintained.
• Liaise with clients, employees and subcontractors to ensure effective communication and service delivery.
• Respond professionally and promptly to client enquiries, operational issues and service requests.
• Assist with the mobilisation of new contracts, including arranging staffing, equipment, materials and site access.
• Maintain accurate operational records, schedules, reports and documentation using internal management systems.
• Monitor ongoing tasks, follow up on outstanding actions and escalate issues where necessary.
• Support the Operations Management team with employee attendance, holiday cover and staffing requirements.
• Assist with the preparation of operational reports, site documentation and general correspondence.
• Identify opportunities to improve operational efficiency and service delivery.
• Provide general administrative and operational support as required.

Essential:

• Excellent organisational and time management skills, with the ability to manage multiple tasks and priorities.
• Strong written and verbal communication skills.
• A professional, confident and customer-focused approach.
• Excellent attention to detail and the ability to maintain accurate records.
• Good IT skills, including Microsoft Office, Outlook, Excel and other business management systems.
• A proactive attitude with the ability to use initiative and solve problems.
• Ability to work independently and as part of a team.
• Flexibility to undertake site visits and support operational requirements.
• A full, valid UK manual driving licence is essential.

Desirable:

• Previous experience within cleaning, security, facilities management or a similar service-based industry.
• Experience in an operations support, coordination or administrative role.
• Experience coordinating employees, subcontractors or service schedules.
• Previous experience conducting site inspections or liaising directly with clients.

• Starting salary of £28,000 per annum, increasing to £30,000 following successful completion of probation.
• Full-time, permanent employment.
• Opportunity to join an established and growing nationwide business.
• A varied role with opportunities to develop skills across Cleaning, Security and Facilities Management.
• A supportive, friendly and collaborative working environment.
• Opportunities for career development and progression as the business continues to expand.

If you're organised, motivated and enjoy working in a busy, varied environment where no two days are the same, we'd love to hear from you.

Join Cloud FSG and become part of a growing team committed to delivering exceptional service standards across the UK.