Medical Secretary - #2193406

Priory Hospital Altrincham has an opportunity for a Medical Secretary to join our team. Located in South Manchester, Priory Hospital Altrincham is set within a beautiful Grade II listed building, providing the perfect setting for you to focus on your recovery.

What you'll be doing:

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Provide efficient secretarial and administrative support to the hospital, particularly the Medical team, including typing, audio-typing, minute taking and managing correspondence.
• Coordinate diaries and patient appointments, liaising with patients, Consultants and other departments to ensure appointments and follow-up arrangements run smoothly
• Maintain accurate patient records using CareNotes, ensuring reports and documentation are uploaded, updated and filed correctly.
• Handle telephone and email enquiries, prioritising requests appropriately and dealing with patient and family complaints sensitively, escalating where necessary.
• Liaise with internal and external contacts, including GPs, Insurers, Commissioners and other Priory sites, whilst maintaining strict confidentiality and information governance standards.

What you'll bring to the role:

• Excellent IT skills, including Microsoft Office and audio-typing.
• Understanding of medical terminology.
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy when handling patient records and documentation.
• Ability to maintain strict confidentiality and demonstrate integrity.
• A flexible, supportive approach and ability to work effectively as part of a team.

• Previous experience in a medical secretarial or administrative role.
• Experience working within a healthcare or clinical environment.
• Experience dealing with patients, families and healthcare professionals.
• Experience managing diaries, appointments and correspondence.
• Familiarity with electronic patient record systems, particularly CareNotes.
• Experience handling sensitive enquiries and complaints professionally.

What we will give you in return:

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

About Priory:

Priory is the UK's leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions – including depression, anxiety, eating disorders and children's mental health – and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi Syndrome, brain injuries and older people. We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process.