Network Support Engineer - #2191426

2nd Line Network Support Engineer | Manchester | Remote | £30,000 to £35,000

Location: Manchester (Predominantly Remote)

Salary: £30,000 to £35,000

Working Pattern: Remote, with occasional customer site visits

Employment: Permanent, Full-Time

I'm currently recruiting for a 2nd Line Network Support Engineer to join a growing managed technology provider supporting multiple customer environments across the UK.

This is an excellent opportunity for someone with a strong, hands-on networking background who enjoys troubleshooting, takes ownership of technical issues and wants to develop towards more advanced networking responsibilities.

You'll work predominantly from home, providing remote network support, with very occasional visits to customer sites around Manchester for installations, infrastructure changes and migrations.

Key Responsibilities

• Providing 2nd Line network support across managed customer environments.
• Troubleshooting LAN, WAN, Wi-Fi and general connectivity issues.
• Diagnosing wireless performance, coverage and access point faults.
• Configuring and supporting switches, routers and wireless infrastructure.
• Investigating issues involving VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
• Monitoring customer networks and resolving incidents remotely.
• Supporting network configuration changes, firmware updates and maintenance.
• Taking ownership of tickets from initial investigation through to resolution.
• Occasionally attending customer sites for hands-on troubleshooting, equipment changes and migrations.
• Supporting AV and workplace technology issues where required.

Technical Requirements

Hands-on networking experience is essential.

Ideally, you'll have:

• Experience in a 2nd Line Network Support, Network Engineering or MSP environment.
• Practical experience troubleshooting enterprise networking and wireless infrastructure.
• Hands-on experience with Ruckus and/or Ubiquiti UniFi is highly desirable
• Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
• Experience diagnosing wireless faults and understanding how networks operate.
• Previous involvement in physical network installations, configuration or onsite changes.
• Confidence managing remote support tickets independently.
• Excellent customer communication and problem-solving skills.

Additional exposure to Fortinet/FortiGate, MikroTik or Juniper would be advantageous but isn't essential.

Who Would Suit This Role?

I'm particularly interested in speaking with:

• 2nd Line Network Engineers looking to progress towards 3rd Line.
• Hands-on IT / Network Support Engineers with strong wireless networking experience.
• Engineers from MSPs or managed network environments who enjoy taking ownership of technical issues.

The ideal candidate will be proactive, personable, technically curious and confident communicating directly with customers.

This isn't a role focused exclusively on complex escalations. You'll need to be equally comfortable resolving straightforward Wi-Fi issues and investigating more challenging network faults.

What's on Offer?

• £30,000 to £35,000 basic salary
• Predominantly remote working
• Company laptop and home-working equipment
• Travel expenses for customer site visits
• Exposure to multiple customer networks and technologies
• Technical training and development
• Opportunities to progress into more advanced networking and infrastructure responsibilities

Location Requirement: Candidates must be based in Manchester or the immediate surrounding area due to occasional customer site requirements.

Interested?

If you're a Network Support Engineer and you're looking for a predominantly remote opportunity with technical development, I'd be keen to speak with you.

Apply directly or message me for a confidential conversation.