Client Support Officer - #2185666

Estates and Facilities Client Support & Scheduling Officer

• Job Type: Temporary, Full-time (Office Based)
• Location: 56 Oxford Road, Manchester, M1 6EU
• Duration: 6 Months
• Pay: £16.40 per hour PAYE
• Total Working Hours: 36.25 hours per week
• Working Pattern: Monday to Friday, 8:00am to 5:00pm

Greater Manchester Fire and Rescue Service are looking to recruit an experienced Estates and Facilities Client Support & Scheduling Officer to join their Estates and Facilities team, supporting the management and maintenance of a diverse property portfolio across Greater Manchester.

This role is ideal for candidates with strong customer service and administrative experience who can confidently manage works requests, coordinate maintenance activities, process purchase orders and invoices, and deliver excellent support to colleagues, contractors and suppliers in a fast-paced environment.

Key Responsibilities:

• Manage and prioritise works requests, allocating them appropriately based on urgency and operational need.
• Provide regular updates to clients regarding the progress and completion of maintenance and facilities works.
• Raise, amend and monitor purchase orders for contractors, planned maintenance and Estates and Facilities activities.
• Support the processing of invoices, ensuring information is accurate and aligned with purchase orders and supporting documentation.
• Respond to and resolve routine queries relating to purchase orders, invoices, payments and service requests.
• Maintain accurate financial, operational and property-related records.
• Monitor works orders and provide administrative support to maintenance activities and service delivery.
• Update systems, trackers and databases to ensure accurate reporting and compliance.
• Liaise effectively with colleagues, contractors, suppliers and external partners.
• Support service performance monitoring through KPI data entry and reporting.

What We're Looking For

• Previous experience in customer service, administration, facilities management support, property administration or office support.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Experience raising purchase orders, processing invoices or maintaining financial records.
• Strong IT skills with confidence using Microsoft Office and corporate systems.
• Excellent attention to detail and accuracy.
• Ability to build positive working relationships with internal and external stakeholders.
• Confident problem solver with a proactive approach to resolving queries.
• Ability to work effectively in a busy office environment.

Desirable Experience

• Experience within Estates, Facilities Management or Property Services.
• Experience supporting maintenance scheduling or contractor coordination.
• Understanding of purchase-to-pay processes and financial administration.
• Experience maintaining performance data, trackers or service records.

If you have a passion for customer service, administration and delivering high-quality support in a busy operational environment, we'd love to hear from you!