Claims Handler - #2180572

Claims Handler

Location: Manchester (hybrid – 2–3 days in the office per week)
Salary: £35,000 - £40,000 per annum
Contract: Full-time, permanent
 
An exciting opportunity has arisen for an experienced Claims Handler to join an established commercial insurance team in Manchester. You’ll manage claims from initial notification through to settlement, with a particular focus on commercial motor and liability claims.
 
This role would suit a customer-focused claims professional with brokerage experience, strong negotiation skills and the confidence to manage relationships with clients, insurers and other stakeholders to achieve the best possible outcomes.
 
Key Responsibilities

• Manage the end-to-end claims process, from investigation and assessment through to negotiation and settlement.
• Handle commercial motor and liability claims, ensuring claims are managed efficiently and in line with policy terms.
• Negotiate with insurers to secure the best possible settlement outcomes.
• Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
• Provide a high standard of customer service, offering support and guidance to clients throughout the claims process.
• Analyse claims information, identify trends and contribute to improvements in claims management processes.
• Ensure compliance with relevant insurance regulations, legal requirements and internal procedures.

 
Essential Skillset

• Proven experience handling commercial insurance claims, particularly commercial motor and liability.
• Previous experience working within an insurance brokerage.
• Strong understanding of insurance policies, coverage and claims procedures.
• Excellent client relationship management and customer service skills.
• Strong negotiation, analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A resilient, confident and organised approach, with the ability to prioritise workloads and meet deadlines.
• A compassionate and professional approach when supporting clients through challenging circumstances.

 
Package & Benefits

• £35,000 - £40,000 per annum
• Hybrid working, with an expectation of being in the Manchester office 2–3 days per week.
• Opportunities for career progression and professional development.
• Supportive, collaborative working environment.
• A culture that encourages employee ownership, initiative and personal growth.