Head of Campus and Student Outcomes - #2174653

Job Role: Head of Campus and Student Outcomes

Reports to: Director for VCAD (AUP)

Location: Manchester

Salary: £60,000

Hours: Full Time: Monday to Friday (with occasional evening and weekend working as reasonably required)

Job Overview:

The Head of Campus and Student Outcomes - Manchester, provides academic and operational leadership for the campus, ensuring the effective delivery of high-quality teaching, learning and assessment and driving improvements in student outcomes.

Working closely with the VCAD Directors, Deputy Deans and relevant professional services teams, the postholder is responsible for monitoring campus performance, maintaining academic standards, coordinating operational delivery and supporting compliance with regulatory and partner university requirements.

The role leads campus-level initiatives to improve student continuation, completion, progression, retention and satisfaction, using performance data to identify risks, implement targeted interventions and monitor the effectiveness of improvement plans. The postholder also promotes an inclusive, high-performing environment that supports the achievement of campus objectives and positive outcomes for students and staff.

Key Outcomes:

• Meet agreed campus KPIs, including student continuation, completion, progression and satisfaction.
• Support the Student Success Enhancement Plan by tracking various metrics, including: 1. Assessment turnaround to ensure 100% compliance with feedback return deadlines, 2. External Examiner action plans to ensure recommendations are tracked and completed; 3. Programme Committee and Annual Monitoring and Evaluation Reports (AMER) actions to ensure enhancement actions are monitored and delivered within agreed timescales.
• Ensure high-quality teaching and learning outcomes in line with partner university standards.
• Provide effective academic leadership and guidance across the Manchester campus, ensuring consistent academic standards, high-quality curriculum delivery and a strong student academic experience.
• Maintain compliance with OfS and other regulatory requirements.
• Deliver campus-level strategic objectives set by VCAD Directors.

Key Responsibilities:

Teaching and Learning

• Provide academic leadership and guidance to campus academic staff, supporting the consistent delivery of curriculum, teaching, learning and assessment in line with VCAD and partner university academic standards.
• Work closely with Deputy Deans and Course/Programme Leaders to provide academic guidance, address emerging academic issues and support continuous enhancement of teaching, learning and the student academic experience.
• Work collaboratively with VCAD Deputy Deans to monitor and enhance lecturer performance, providing academic guidance and support to ensure high-quality teaching and compliance with academic and partner university requirements.
• Ensure efficient administration of assessments, examinations, marking, and grade reporting in line with academic calendars and partner requirements.
• Conduct or coordinate internal examination boards as necessary to maintain academic integrity.
• Work with Deputy Deans and relevant departments to facilitate smooth academic operations.
• Liaise closely with the Student Services Lead Officer to enhance the overall student experience and promote student engagement initiatives across the campus.

Academic Duties

• Coordinate with relevant teams to collect course continuation reports and support tracking of student completion and progression.
• Prepare and present relevant reports for senior management, providing recommendations and local approaches.
• Regularly monitor campus performance indicators, such as attendance rates, retention rates, continuation rates, and assessment metrics.
• Implement VCAD policies and procedures to ensure consistency, fairness and compliance across campuses.
• Ensure new campus staff receive appropriate induction into VCAD policies and procedures.
• Regularly monitor the performance of all campus staff and report/feedback to relevant departments, line managers, or SMT as appropriate.

Student Outcomes

Take ownership of campus-level performance in student continuation, completion, and progression, ensuring alignment with OfS B3 conditions.

• Analyse student data (attendance, engagement, attainment, withdrawals) to identify trends, risks, and gaps in performance across cohorts.
• Develop and implement targeted intervention strategies to improve retention and progression, particularly for at-risk or underperforming groups.
• Work with Academic and Student Services teams to ensure early identification and support for students at risk of withdrawal or failure.
• Monitor and drive improvements in differential outcomes (e.g. by demographic group), ensuring equity in student success.
• Establish clear accountability across teams for achieving student outcome KPIs, including action tracking and follow-up.
• Lead regular student outcomes review meetings, ensuring timely escalation and resolution of performance concerns.
• Ensure accurate and timely reporting of student outcomes data to senior management and external stakeholders where required.

Student Support and Guidance

• Resolve, or provide guidance on, escalated student and staff issues.
• Support Student Services in coordinating induction events and student welfare processes.

Quality Assurance and Continuous Improvement

• Stay updated with regulatory requirements and industry best practices to inform policy decisions.
• Work with Deputy Deans, Directors, and other senior management personnel to facilitate academic and operational best practice.
• Oversee staff recruitment and CPD delivery at the campus level.

Administrative and Operational Responsibilities

• Provide academic leadership, guidance and support to campus academic staff, working with Deputy Deans and relevant line managers to address academic performance, development and quality issues.
• Oversee all academic activities on campus, providing strategic management and team leadership.
• Actively participate in committee meetings as required and SMT meetings when required.
• Perform additional duties as required to meet the ongoing needs of the College.
• Manage timetabling and resource allocation.

Staff Management Responsibilities

• Support strategic VCAD plans at the local level with SMT and line managers.
• Provide leadership and performance management for all campus staff.
• Work closely with Directors, Deans, and SMT to provide guidance, support, and feedback.

Qualifications and Experience:

• Postgraduate degree (E)
• Minimum 5 years teaching experience in HE, demonstrating expertise in learning, teaching and pedagogy (E)
• Experience leading and managing teams in an academic environment (E)
• Experience managing day-to-day operations in line with institutional policies (E)
• Experience monitoring, collating, and presenting relevant data, identifying risks and implementing improvement plans (E)
• Strong communication and interpersonal skills (E)
• Experience in timetabling, resource allocation, and ensuring operational efficiency (E)
• Familiarity with working in a regulated academic environment (E)
• Strong understanding of HE regulatory requirements (E)

Benefits:

• Annual leave (7.2 weeks)
• Workplace pension scheme.
• Company Sick Pay
• Employee Assistance Programme (HA Wisdom Wellbeing)
• Virtual GP access (Livi)
• 'Speak Up Service' - confidential support service to report any workplace concerns
• Specialist physical and mental wellbeing support services with 24/7 confidential counselling support (Wisdom)
• Specialist menopause support, including online CBT (Wisdom)
• Financial, legal and medical advice services provided (Wisdom)
• Life & Leadership coaching (Wisdom)
• Financial coaching (MUNNY)
• Discounts and perks, offering savings on shopping, activities and more (Bright Exchange)
• Self development and Self taught trainings Academic Leadership.