International Sales Coordinator - #2174583

GLOWWA is a results-driven hair nutrition brand trusted by hair professionals around the world. The company focuses on high-performance, science-backed products that support hair health from within. GLOWWA partners with salons, stylists, and industry experts to deliver effective solutions that enhance client confidence and well-being. Working at GLOWWA means contributing to an innovative, growing brand with a strong reputation in professional hair care and nutrition.

GLOWWA is looking for an organised, proactive and detail-focused International Sales Coordinator to support the day-to-day management of our growing international business.

Working closely with the International Partnership Manager, the role will take ownership of the operational side of our international distributor accounts, ensuring orders are processed accurately and efficiently from purchase order through to dispatch.

The successful candidate will act as a key link between our international partners, warehouse, supply chain and internal teams, helping to ensure our distributors receive a responsive and professional service.

·      Take ownership of the international ordering process from receipt of distributor purchase order through to dispatch.

·      Input and process customer purchase orders accurately and within agreed timelines, using Salesforce to maintain accurate order and customer records.

·      Check orders against agreed pricing, SKUs, quantities and customer requirements.

·      Maintain clear visibility of open orders and proactively follow up on outstanding actions.

·      Keep international partners updated on order status, expected dispatch dates and any potential delays.

·      Maintain accurate records of orders and customer information.

·      Coordinate the ordering of market-specific product labels in line with international orders and stock requirements.

·      Maintain records of label requirements by market and SKU.

·      Support the implementation of approved packaging and labelling updates across international markets.

·      Act as the day-to-day international point of contact for the warehouse regarding order preparation and dispatch.

·      Provide the warehouse with clear packing, labelling and shipping requirements.

·      Coordinate collection and dispatch information between customers, freight partners and the warehouse.

·      Monitor orders through to dispatch and proactively resolve operational issues where possible.

·      Ensure shipment information is accurate and communicated to relevant stakeholders.

·      Prepare, check and issue international shipping and commercial documentation.

·      Coordinate commercial invoices, packing lists and other supporting export paperwork.

·      Ensure documentation is consistent across orders, including quantities, weights, product information and shipment details.

·      Send final shipping documentation to distributors and freight partners as required.

·      Maintain organised records of international shipment documentation.

·      Provide general administrative support across GLOWWA’s international distributor accounts.

·      Maintain distributor contact details, price lists, order records and account documentation.

·      Support the preparation and circulation of distributor materials and account information.

·      Maintain trackers for orders, documentation, labels and other key account activities.

·      Maintain an organised and up-to-date regulatory document library for international markets, ensuring approved product, compliance and market documentation is readily accessible.

·      Maintain accurate product information within the Product Information Management (PIM) system, including product specifications, ingredients, claims, labelling and market-specific information as required.

·      Support the collection, filing and maintenance of regulatory and compliance documentation from internal teams, manufacturers, suppliers and international partners.

·      Coordinate approved regulatory, packaging and product information updates across relevant systems and documentation.

·      Support the International Partnership Manager and wider teams with regulatory documentation required for product registrations, market launches and distributor requests.

·      Work closely with Supply Chain, Finance, Marketing, Education and other internal teams to support international partners.

·      Help coordinate samples, marketing materials and other distributor requirements.

·      Support new distributor onboarding and the operational setup of new markets.

·      Identify opportunities to improve international processes and administrative efficiency.

·      Provide additional administrative and operational support to the International Partnership Manager as the international business grows.

We are looking for someone who is highly organised and enjoys taking ownership of processes and making sure things get done.

You will ideally have:

·      Previous experience in sales administration, customer service, order management, export, logistics or a similar coordination role.

·      Excellent attention to detail, particularly when working with orders, pricing and documentation.

·      Strong organisational skills with the ability to manage multiple orders, customers and deadlines simultaneously.

·      Confidence communicating with customers, warehouses, suppliers and internal teams.

·      A proactive approach to problem solving and following tasks through to completion.

·      Strong Excel and general Microsoft Office skills.

·      Clear and professional written communication.

·      The ability to work independently while collaborating closely with a small, fast-moving team.

·      Experience working with international customers, distributors or export documentation would be advantageous.

·      Experience within beauty, professional haircare, supplements or consumer goods would be beneficial.

Success in this role means that our international operational processes run smoothly: orders are entered correctly and progressed quickly, labels are available when required, the warehouse has the information it needs, documentation is accurate and sent promptly, and our international partners receive a consistently high level of service.

The role will become a trusted operational partner to the International Partnership Manager, taking ownership of the day-to-day administration and order management that supports GLOWWA’s continued international growth.