Personal Injury & Trust Administrator - #2171555

Personal Injury & Trust Administrator

Location: North Manchester

Salary: £27,000 - £30,000

Are you an organised and compassionate administrator looking to build your career within financial services?

NJR Recruitment is working with an established financial planning business seeking a Personal Injury & Trust Administrator to join its specialist team in North Manchester.

This is a rewarding opportunity to provide essential administrative support to specialist advisers, helping clients who may have experienced severe or life-changing injuries manage their financial arrangements with confidence.

The successful candidate will play a key role in delivering an efficient, professional and compassionate service to clients, solicitors and other professional contacts. Empathy, patience and excellent attention to detail are essential, alongside the ability to manage a varied workload in a busy environment.

The Role

As Personal Injury & Trust Administrator, you will provide comprehensive end-to-end administrative support to specialist advisers, helping to ensure Personal Injury Trust arrangements are managed accurately and efficiently.

You will act as a key point of contact for clients and professional representatives, coordinating documentation, processing new business and responding to requests with sensitivity and professionalism.

This role offers the opportunity to develop specialist knowledge within financial services while making a meaningful difference to clients and their families.

Key Responsibilities

• Provide comprehensive administrative support to the specialist Personal Injury Trust team.
• Liaise with clients to ensure relevant trust documentation is prepared and issued accurately.
• Prepare quotations, illustrations, valuations and client reports on behalf of advisers.
• Process new business documentation and ensure all paperwork is completed correctly.
• Handle client requests relating to withdrawals, income and tax queries, ensuring these are directed and processed appropriately.
• Manage adviser diaries, coordinate appointments and support effective scheduling.
• Act as the first point of contact for new enquiries from clients, solicitors and barristers.
• Respond to enquiries professionally, maintaining a compassionate and reassuring approach.
• Maintain accurate client records and ensure documentation is stored appropriately.
• Monitor outstanding tasks and follow up on information required to progress cases.
• Support the smooth running of the team while maintaining high standards of accuracy, confidentiality and client service.

About You

We are looking for a proactive and highly organised individual who takes pride in delivering excellent customer service and understands the importance of treating clients with empathy and respect.

You will ideally have:

• A-Level qualifications or equivalent.
• Previous experience in an administrative role, ideally within financial services.
• Excellent written and verbal communication skills, with the ability to build trust and confidence.
• Strong planning and organisational skills.
• Exceptional attention to detail and accuracy.
• The ability to manage your own workload and prioritise competing deadlines.
• A professional, patient and empathetic approach to client interactions.
• Strong interpersonal skills and the ability to work collaboratively with advisers and external professionals.
• A commitment to maintaining confidentiality and following established procedures.
• A willingness to learn and develop specialist knowledge within Personal Injury Trust administration.

What’s on Offer?

Salary and Rewards

• Competitive salary of £27,000 - £30,000.
• Opportunity to earn an annual bonus.
• Life assurance at four times your salary.

Holiday and Flexibility

• 25 days' annual leave, plus bank holidays.
• An additional day off for your birthday.
• Option to purchase additional annual leave.
• Cycle to Work scheme.

Training and Career Development

• Comprehensive induction and training programme.
• Funded professional examinations and paid study leave.
• Ongoing opportunities for professional development within an established financial services business.

Wellbeing and Company Culture

• A range of voluntary flexible benefits to suit individual needs.
• Employee Assistance Programme, including access to a 24/7 helpline.
• Two paid volunteering days each year to support your local community.
• Access to a complimentary mortgage service through an internal mortgage team.
• Employee Forum and Diversity & Inclusion group.
• Local and company-wide events supporting charitable initiatives.

Why Apply?

This is an excellent opportunity to join a supportive financial services environment where your contribution genuinely matters.

You will receive comprehensive training, opportunities to develop your career and the chance to specialise in an area where professionalism, compassion and attention to detail can make a real difference to clients' lives.

If you are an experienced administrator looking for a rewarding role with excellent benefits and long-term development opportunities, we would love to hear from you.

Apply today via NJR Recruitment or call quoting the reference NJR17079

Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer ‘no’ to key screening questions, we may not be able to contact you.