Ramadan Donor Care Officer - Ramadan 2027 - #2171265

Job Description & Person Specification

Ramadan Donor Care Officer - Ramadan 2027

Salary: £12.80 per hour

Contract: Temporary / Zero-Hour Contract - Ramadan 2027 Campaign

Hours/Shifts: Rotational, variable shifts - minimum ¾ days per week (see details below)

Location: Manchester M14 6AX (On-site)

Reports to: Donor Care Team Leader / Donor Care Manager

Recruitment Period: October - November 2026

Onboarding: Late November - Early December 2026 (exact dates TBC) Mandatory Ramadan training dates: Sat 30th Jan and Sun 31st Jan

Ramadan Campaign: Approximately 8th February - 9th March 2027 (subject to moon sighting)

We are unable to sponsor applicants for visas for this particular post. Applicants must be resident in the UK and have the Right to Work in the UK.

About READ Foundation

READ Foundation is a UK-based registered charity working to provide access to quality education to vulnerable children in our regions of work. We create opportunities for orphan and needy children to go to school, gain an education and build a better life for themselves.

We currently focus on constructing new schools, providing sponsorship for orphans and expanding our educational portfolio to reflect the significant humanitarian and development needs across the world.

About Donor Care

The Donor Care department at READ is essential to the organisation's success, fulfilling its role as the primary hub for customer service, donor retention and income generation.

During Ramadan, Donor Care plays a particularly important role in strengthening relationships with existing donors, retaining Orphan Sponsorships and generating vital income for READ Foundation's charitable projects and appeals.

Purpose of Job

The Ramadan Donor Care Officer is a temporary, campaign-specific position recruited to support READ Foundation's Ramadan 2027 fundraising and donor-retention activities.

The role is primarily focused on two key objectives:

• Donor Retention: Maximising Orphan Sponsorship renewals through proactive donor engagement, relationship management and outbound telephone calls
• Income Generation: Raising vital funds through READ Foundation's Ramadan outbound fundraising campaign by engaging existing and prospective donors
  
  

Successful candidates will primarily be allocated to one of two teams:

• Orphan Sponsorship Renewals Team
• Ramadan Outbound Fundraising Team
  
  

Some Officers may work across both functions or be selected to provide additional inbound donor support.

Team allocations will be determined by management based on organisational priorities, individual competency, previous experience, training performance, productivity, attitude and operational requirements.

Extensive training and ongoing support will be provided.

Primary Ramadan Responsibilities

• Orphan Sponsorship Renewals & Retention
  
  

READ Foundation's Orphan Sponsorship programme is one of the organisation's flagship projects, and Ramadan represents a particularly important period for sponsorship renewals and donor retention.

A significant number of Orphan Sponsorships become due for renewal during Ramadan. Officers allocated to this team will proactively engage existing sponsors, primarily through outbound calls, to maximise retention while delivering an excellent donor experience.

Key Responsibilities:

• Proactively contact existing Orphan Sponsors regarding upcoming or outstanding renewals
• Build positive relationships and rapport through professional, warm and engaging communication
• Encourage and facilitate successful sponsorship renewals
• Develop extensive knowledge of READ Foundation's Orphan Sponsorship programme
• Provide donors with relevant information, feedback and updates about their sponsorship
• Confidently answer questions and address concerns or objections
• Identify and resolve barriers that may prevent donors from renewing
• Process renewals and associated donations accurately and securely
• Maintain accurate donor records and record call outcomes within the CRM
• Complete appropriate follow-up activities
• Work towards individual and departmental retention targets while maintaining excellent customer-service standards
• Ramadan Outbound Fundraising & Income Generation
  
  

The second primary function involves participation in READ Foundation's Ramadan outbound fundraising campaign.

Throughout Ramadan, Officers will proactively engage primarily with existing donors (UK and North America), alongside prospective donors where appropriate, to raise vital funds for the organisation's projects and appeals.

Key Responsibilities:

• Make proactive outbound calls to donors as part of Ramadan fundraising campaigns
• Confidently engage donors regarding READ Foundation's projects, appeals and charitable activities
• Develop strong project and campaign knowledge to communicate READ Foundation's work effectively
• Build rapport and cultivate positive, long-term donor relationships
• Identify appropriate fundraising opportunities and encourage charitable contributions
• Confidently make fundraising asks while remaining professional, respectful and donor-focused
• Engage with a wide range of donors, including high-potential and high-value donors where assigned
• Answer donor questions and provide accurate project information
• Process donations accurately and securely
• Record donor interactions, call outcomes and follow-up actions within the CRM
• Work towards individual and departmental fundraising objectives
• Ensure all donor engagement complies with READ Foundation's policies and relevant fundraising regulations
  
  

This role requires individuals who are confident communicators, comfortable making outbound calls, motivated by achieving results and passionate about delivering an excellent donor experience.

Inbound Donor Support & Additional Departmental Tasks

Selected Ramadan Donor Care Officers may also be trained and allocated to support inbound calls and other departmental functions, depending on operational requirements, individual skills and performance.

Responsibilities may include:

• Handling inbound donor enquiries and processing donations
• Responding to questions relating to READ Foundation's projects, appeals and campaigns
• Supporting donors with Zakat-related enquiries, with appropriate escalation where specialist guidance is required
• Resolving payment-related issues, including incomplete or failed donations
• Responding to donor emails and customer-service enquiries
• Updating donor records and processing donations
• Supporting pledge follow-up and other donor-retention activities
• Providing general administrative support across Donor Care
• Supporting fundraising events and mosque collections where required, including assisting donors, handling PDQ donations and pledge forms, and supporting event logistics
  
  

Pre-Ramadan Training & Campaign Preparation

Successful candidates will commence onboarding and induction provisionally from late November to early December 2026, with exact dates to be confirmed.

Training will cover:

• READ Foundation's mission, projects and Ramadan campaigns
• Orphan Sponsorship program knowledge
• Donor engagement, customer service and telephone fundraising
• Rapport building, objection handling and retention techniques
• CRM, dialer and donation-processing systems
• GDPR, fundraising compliance and safeguarding
• Zakat-related knowledge and relevant donor enquiries
  
  

A pre-Ramadan outbound campaign is expected to commence in late December 2026 or early January 2027, providing Officers with an opportunity to develop and demonstrate their skills ahead of Ramadan.

Management will use training and campaign performance to inform final Ramadan team allocations.

Working Hours & Ramadan Commitment

This is a temporary, zero-hour campaign position, with working hours varying according to operational requirements.

There are no guaranteed hours in any given week, and payment will only be made for hours worked, in accordance with the applicable contract and statutory entitlements.

Due to the intensive and seasonal nature of the role, applicants must be able to commit to a minimum availability of 3-4 days per week throughout Ramadan 2027, with flexibility for weekday, evening and weekend shifts where required.

Shift allocations will be determined by operational requirements, individual availability and performance. Meeting the minimum availability requirement does not guarantee a minimum number of shifts or working hours.

Provisional Ramadan 2027 Shift Timings

Shifts times will vary throughout Ramadan between 11am-5.30pm and 4pm-10pm.

Important Information:

• Day shifts will be the primary staffing priority
• Evening shifts will be limited and subject to operational requirements
• Staff may express their preferred shifts; however, allocations will be determined by management based on availability, performance, competency and departmental requirements
• Appropriate rest breaks and Iftar arrangements will be provided for applicable evening shifts
• All shift timings are provisional and may change
  
  

Final working arrangements and expectations will be confirmed during the recruitment and onboarding process.

Important Temporary Employment Disclaimer

This position is being recruited specifically for READ Foundation's Ramadan 2027 campaign and is not a permanent employment opportunity.

The role is offered on a temporary, zero-hour basis, with workloads and staffing requirements expected to fluctuate throughout the campaign.

Following Ramadan, the requirement for additional Donor Care staff is expected to reduce.

However, depending on individual performance, competency, reliability, conduct, departmental requirements and availability of work, selected Officers may be considered for additional seasonal or ad-hoc work beyond Ramadan.

Any continuation will be subject to organisational requirements and the applicable terms and conditions at that time.

There is no guarantee of continued employment, ongoing work or a minimum number of hours beyond the Ramadan campaign.

Ramadan Special Working Environment

• Enjoy a fun, energetic and lively atmosphere
• Engage in congregational prayers and foster a sense of community spirit
• Enjoy uplifting daily spiritual reminders
• Participate in enjoyable and healthy competitions that contribute to team spirit
• Enjoy Iftar provided on applicable late shifts
• Gain valuable experience in fundraising, donor engagement and customer service
  
  

Instructions to Apply

Please apply through Workable with your CV and a supporting statement outlining how your skills and experience meet the person specification for the post.

Successful applicants will be subject to relevant reference, identification, Right to Work and background checks.

No agencies please.

Thank you for your interest in READ Foundation. We look forward to receiving your application.

Important Application Information

We aim to respond to all applicants; however, due to high application volumes, individual updates may not always be possible.

For an update, please contact our Head Office Monday-Friday, 9 AM-5 PM, and ask for Sana Pervez.

If you have not heard from us by 1st December 2026, please assume your application has been unsuccessful.

Thank you for your interest in joining READ Foundation's Ramadan 2027 campaign

Commitment to Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA)

All staff members, regardless of their role or level within READ Foundation, are required to uphold READ Foundation's safeguarding standards and commit to the prevention of sexual exploitation and abuse (SEA).

Key Responsibilities

• Adhere to READ's Safeguarding and PSEA Policies and Code of Conduct at all times
• Report any safeguarding concerns or SEA incidents they become aware of, following READ's reporting mechanisms
• Participate in mandatory safeguarding training and refresher sessions
• Cooperate in good faith with any safeguarding investigations, audits or reviews conducted by READ
• Promote a culture of safeguarding within their respective roles and ensure safeguarding risks are identified and mitigated
• Failure to comply with these safeguarding responsibilities may result in disciplinary action, including termination of employment, in line with organisational policies
  
  

Safeguarding Commitment: At READ Foundation, we are unwavering in our dedication to creating a safe and secure environment for all, especially children and vulnerable adults. We maintain a zero-tolerance policy towards any form of sexual exploitation and abuse.

To uphold this commitment, this role necessitates background checks and strict adherence to our safeguarding policies and procedures. By applying for this position, you acknowledge and pledge to uphold our safeguarding principles.

This job description outlines the present demands of the role. As tasks and obligations evolve in response to changes within the organisation and external factors, the specific duties and responsibilities may change from the details provided in this job description.

Requirements

Person Specification

Knowledge

• Hold GCSE or equivalent qualifications, with a minimum B grade in English
• Fluent in English, with excellent verbal and written communication skills
• Additional language skills, particularly Urdu and Arabic, are desirable
• Strong familiarity with CRM systems
• Proficient in Microsoft Office software
• Willingness and ability to develop extensive knowledge of READ Foundation's projects and campaigns
  
  

Experience

• Previous experience in a charity, customer-service, contact-centre, fundraising or sales environment is highly desirable
• Experience handling outbound and/or inbound telephone calls
• Experience using CRM systems and maintaining accurate customer or donor records
• Salesforce experience is highly desirable
• Experience with accurate data entry and managing multiple tasks
• Experience engaging with stakeholders from diverse backgrounds
• Fundraising, telesales, donor retention or relationship-management experience is advantageous
• Ability to adapt to changing priorities and work effectively within a busy campaign environment
• Passion for and interest in the international development and charity sector
  
  

Skills

• Communication Skills: Clear, confident and engaging verbal and written communication
• Telephone Skills: Confidence initiating outbound calls and maintaining professional conversations
• Fundraising & Sales Skills: Ability to make appropriate fundraising asks, influence positively and work towards targets
• Rapport Building: Ability to establish trust and develop meaningful donor relationships
• Customer Service: Ability to understand donor needs and provide exceptional service
• Objection Handling: Confidence addressing donor concerns and communicating the value of continued support
• Attention to Detail: Accurate donation processing, data entry and recordkeeping
• Data Management: Proficiency in maintaining accurate donor records and CRM information
• Organisational Skills: Ability to prioritise workloads, manage follow-ups and meet deadlines
• Regulatory Compliance: Understanding of the importance of GDPR, Gift Aid rules and applicable fundraising standards
• Problem Solving: Ability to resolve donor queries and issues effectively
• Positive Attitude: Enthusiasm, motivation, resilience and a strong work ethic
• Multi-channel Communication: Ability to communicate effectively by telephone, email and other approved channels
• Team Collaboration: Ability to work positively and flexibly across different teams
• Adaptability: Willingness to respond to changing campaign priorities and responsibilities
• Reporting Skills: Ability to maintain accurate spreadsheets and campaign reports
• Empathy: Ability to engage sensitively and respectfully with donors
  
  

Ideal Candidate Attributes

• Communicates openly and transparently with management and colleagues
• Demonstrates enthusiasm, resilience and a commitment to high-quality work
• Is receptive to training, coaching and constructive feedback
• Displays a positive attitude towards learning and technological advancements
• Demonstrates strong time management and workload organisation
• Works effectively under pressure while maintaining professionalism
• Is comfortable working towards campaign targets and performance objectives
• Engages confidently with donors and stakeholders from diverse backgrounds
• Manages multiple tasks concurrently
• Demonstrates excellent attention to detail
• Maintains reliability, punctuality and flexibility
• Contributes positively to team morale and collaboration