Ecommerce Executive | Beauty Subscriptions - #2171256

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Role Purpose

We are recruiting an Ecommerce Executive to support the day-to-day trading and online performance of THG Beauty’s subscription businesses, with a focus on GLOSSYBOX. Working closely with Ecommerce, Marketing, CRM, Sourcing and Operations, you will help deliver onsite merchandising, promotional campaigns and trading activity to drive an engaging customer experience and support business growth.

You will play a key role in ensuring that onsite content, products and offers are accurate and delivered on time, while supporting performance reporting and using data to identify opportunities to improve commercial results.

Key Responsibilities

Onsite Execution & Merchandising

• Support the delivery and maintenance of homepage content, landing pages and onsite merchandising.
• Ensure all products, content, pricing and promotional offers are accurate and live according to agreed timelines.
• Set up and maintain promotional offers, including checking mechanics, eligibility and customer-facing messaging.
• Support the team with onsite updates and resolve execution issues promptly.
• Help maintain a consistent, engaging and high-quality customer experience across the website.
  
  

Campaign Delivery

• Support the planning, setup and execution of ecommerce campaigns and promotional activity.
• Work closely with Marketing and CRM to coordinate campaign launches and ensure all activity is delivered on time.
• Check campaign assets, links, products, pricing and offers to ensure accuracy before launch.
• Monitor campaign execution and support the resolution of any issues.
• Maintain strong attention to detail across all promotional and trading activity.
  
  

Performance & Reporting

• Support daily and weekly ecommerce performance reporting.
• Monitor key performance indicators, including Revenue, Gross Profit (GP), Average Order Value (AOV), Conversion Rate (CVR) and Traffic.
• Identify trends, risks and opportunities within performance data and share relevant insights with the team.
• Support the analysis of campaign and promotional performance to understand what is working well and where improvements can be made.
• Use data to contribute ideas and recommendations that support revenue growth, profitability and overall trading performance.
  
  

Collaboration & Communication

• Work collaboratively with Ecommerce, Marketing, CRM, Sourcing and Operations to deliver trading plans and promotional activity.
• Communicate campaign updates, performance insights and execution issues clearly and effectively.
• Share knowledge and best practices with colleagues to support team performance.
• Build strong working relationships across teams to ensure smooth delivery of ecommerce activity.
• Support the implementation of process improvements to improve efficiency and accuracy.
  
  

Experience & Skills

• Experience in ecommerce, digital marketing or a related role, including relevant placement or internship experience.
• Strong organisational skills and the ability to manage multiple tasks and deadlines.
• Excellent attention to detail, particularly when working with website content, products, pricing and promotions.
• Good analytical skills, with the ability to interpret data and identify trends or opportunities.
• Strong written and verbal communication skills.
• A proactive, solutions-focused approach with a willingness to learn and develop.
• Good working knowledge of Microsoft Excel and confidence working with data.
• An understanding of ecommerce trading, customer journeys and promotional activity is desirable.
  
  

Key Behaviours

• Prioritisation & Organisation: Manage workload effectively, balancing multiple tasks and deadlines.
• Collaboration: Build positive working relationships and contribute to shared team objectives.
• Communication: Share information clearly and adapt communication to different audiences.
• Attention to Detail: Take ownership of the accuracy and quality of work.
• Growth Mindset: Proactively develop knowledge, seek feedback and identify opportunities to improve.
• Accountability: Take responsibility for assigned tasks and ensure work is delivered to the required standard.
• Adaptability: Respond positively to changing business priorities and support the delivery of commercial objectives.
  
  

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
  
  

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.
  
  

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.
  
  

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.
  
  

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.