Operations Team Member - #2170023

Location: Trafford Park, Manchester

Company: Ecommerce Fulfilment Centre Ltd (EFCL)

Hours: 37.5 hours per week, Monday to Friday

Job Type: Full-Time, Permanent

Ecommerce Fulfilment Centre Ltd (EFCL) is a growing third-party logistics (3PL) company based in Trafford Park, Manchester. We specialise in e-commerce fulfilment, warehousing, inventory management and distribution services for online businesses across the UK.

We are looking for a reliable, organised, enthusiastic and customer-focused Operations Team Member to join our expanding team.

This is a varied role combining customer service, warehouse administration, inventory management and hands-on fulfilment operations.

Customer Service & Communication

• Act as the first point of contact for customers via email, telephone, WhatsApp and other communication channels.
• Respond promptly and professionally to customer enquiries and operational requests.
• Coordinate with warehouse staff, management and courier partners.
• Provide customers with updates on orders, deliveries, stock movements and returns.
• Resolve day-to-day operational queries and escalate complex issues when necessary.

Warehouse Operations & Fulfilment

• Assist the picking, packing and dispatch teams when required.
• Receive deliveries, verify stock quantities and book goods into the warehouse management system.
• Process returns, stock replenishments and inventory movements.
• Coordinate shipments with Royal Mail, Evri, DPD and other courier partners.
• Use Mintsoft WMS and barcode scanning systems to manage orders and inventory.
• Conduct stock counts and maintain accurate inventory records.
• Monitor daily order processing and help meet courier collection deadlines.
• Support general warehouse administration and operational reporting.
• Maintain a clean, safe and organised working environment.

• Previous experience in logistics, warehouse operations, e-commerce fulfilment or customer service is preferred.
• Experience with Mintsoft WMS is highly desirable.
• Excellent written and verbal communication skills.
• Confident dealing with customers by email and telephone.
• Good computer skills, including Microsoft Office.
• Strong organisational skills and attention to detail.
• Ability to multitask, prioritise and work under pressure.
• Proactive attitude with good problem-solving skills.
• Reliable, punctual and capable of working independently and as part of a team.
• Willingness to assist with physical warehouse duties when required.

• 37.5-hour working week
• Monday to Friday schedule
• Full-time, permanent position
• Friendly and supportive working environment
• Training and development opportunities
• Opportunities for career progression
• A varied role combining customer service and logistics operations
• Opportunity to grow with an expanding company

If you're organised, motivated and passionate about delivering excellent customer service while supporting a busy logistics operation, we'd love to hear from you!

Join EFCL and become part of our growing operations team!