Claims & Recoveries Handler - #2166565

About Invicta Fleet

At Invicta Fleet, we specialise in providing expert accident management solutions for fleets, insurers, brokers, and private drivers across the UK. From vehicle recovery to claims resolution, we deliver a seamless, efficient, and customer-first experience. As our business continues to grow, we are looking for an experienced and motivated Claims & Recovery Handler to join our Manchester-based team.

The Role

This is a fast-paced and rewarding role where you’ll be responsible for onboarding new claims, managing the customer journey, and progressing recovery/payment packs efficiently and effectively.

You’ll act as a key point of contact for customers, insurers, solicitors, and third parties, ensuring claims are handled professionally while maximising recoveries and maintaining excellent customer service throughout.

Key Responsibilities

• Handle new motor claims from first notification through to settlement
• Gather and verify all relevant claim information and documentation
• Arrange vehicle recoveries, repairs, and replacement hire vehicles
• Prepare and progress payment/recovery packs to insurers and third parties
• Liaise with insurers, engineers, solicitors, garages, and recovery agents
• Maintain regular contact with clients and provide claim updates
• Ensure all claims are managed in line with FCA guidelines and company procedures
• Accurately update internal claims management systems
• Work proactively to progress claims and maximise recoveries

What We're Looking For

• Previous experience in credit hire, motor claims handling, or recoveries
• Strong understanding of the motor claims process
• Excellent communication and customer service skills
• Ability to manage a busy caseload and prioritise effectively
• High attention to detail and strong organisational skills
• A proactive and solution-focused attitude
• Confidence working both independently and as part of a team

What You’ll Get in Return

• Competitive salary
• Full training and ongoing development opportunities
• A friendly, supportive team culture
• Pension scheme
• Opportunity to grow within an expanding business
• Option to work Hybrid after training

Benefits

• Company events
• Discounted or free food
• Free parking
• On-site parking