Specialist, Tax Reporting & Compliance - #2158973

For one of our client's, global banking organisation, we’re seeking a future team member for the role of Specialist, Tax Reporting & Compliance II to join our Client Custody Operations team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Serve as primary contact point for client tax inquiries - responding accurately and promptly.
• Supported by comprehensive training and mentorship, become your clients’ custody-tax service expert - serving as their primary liaison on withholding-tax rules and processes across key markets and guiding them through market-specific requirements.
• Proactively review your client portfolios, tax entitlements and outstanding documentation to identify opportunities, flag risks and communicate clear, actionable guidance
• Assist your clients in completing and submitting tax forms tracking progress.
• Analyze reclaim activity, prepare summary reports and keep clients updated on outstanding items and recovery timelines
• Lead client calls to discuss documentation status, market changes and bespoke tax matters, ensuring full transparency and next-step alignment
• Monitor service metrics and feedback; collaborate with peers and management to design and implement targeted improvement plans
• Maintain and enhance internal processes, playbooks and training materials to drive standardization, quality and efficiency
• Contribute to our Working Together culture - sharing knowledge, mentoring peers and championing continuous learning

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, Tax or equivalent, Or
• 2-4 years’ experience in financial-services operations or tax reporting - ideally in a client-facing capacity
• Understanding of global withholding-tax frameworks, the Custody Chain and operational life-cycles
• Exceptional communicator with the ability to distill technical tax concepts into clear, client-friendly language
• Highly organized, with proven ability to prioritize competing requests by urgency, complexity and risk
• Driven by accountability, collaboration and a relentless focus on client success
• Proficiency in a second language (Spanish/German/French/Dutch or Italian) is a plus

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.