Service Advisor - #2132348

We are seeking a highly motivated Service Advisor to join a respected automotive dealership in Manchester. This is an excellent opportunity for an experienced Service Advisor to advance their career within a reputable organisation that values service excellence and reward-driven performance. The successful individual will play a key role in delivering outstanding customer service, ensuring smooth communication between customers and the workshop team.

Benefits for the successful Service Advisor:

• Competitive OTE of £35,000 annually with a basic salary of £30,000
• Opportunity to earn bonuses and commissions based on performance
• 33 days of annual leave, including bank holidays
• Retail discounts on cars and servicing to reduce costs
• Access to a comprehensive company pension scheme
• Family-friendly policies for better work-life balance
• Cycle-to-work scheme for cost-effective commuting
• 24/7 access to healthcare professionals
• Paid community volunteering days
• Investment options through share purchase plans
• Employee referral rewards
• Ongoing training and development programmes
• Flexible working arrangements (where applicable)

Duties of the Service Advisor:

• Greet customers warmly and maintain professional, friendly communication throughout their service visit
• Keep customers informed about vehicle repair and maintenance progress
• Develop and maintain technical product knowledge through manufacturer-led training
• Promote additional services and repairs based on technician recommendations
• Schedule vehicle appointments efficiently and accurately
• Conduct pre-appointment calls to confirm bookings and address customer questions
• Maintain accurate customer records within management systems
• Uphold high standards of customer service and the dealership’s brand reputation

Requirements:

• Proven experience as a Service Advisor within the automotive industry or in a similar customer service role
• Excellent communication skills with a focus on delivering an exceptional customer experience
• Ability to identify customer needs and upsell services effectively
• Strong organisational skills and the ability to work under pressure
• Target-driven mindset with a record of achieving sales or service goals
• Valid UK driving licence
• Ability to work well within a team and independently

If you are dedicated to delivering excellent customer service and aspire to develop your career as a Service Advisor, we would like to hear from you.

Contact Sam Tinkler, Automotive Recruitment Specialist at Perfect Placement covering Manchester and Greater Manchester, today to discover more about this fantastic opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.