Customer Contact Consultant-Remote - #2130840

We are seeking a professional and customer-focused Customer Contact Consultant to join our remote team. The successful candidate will communicate with customers, respond to enquiries, provide accurate information and coordinate with internal teams to ensure a smooth customer experience.

Responsibilities

• Handle customer enquiries by phone, email and online channels
• Provide accurate information about products, services and orders
• Follow up on customer requests and outstanding queries
• Record customer interactions and maintain accurate information
• Coordinate with internal departments when resolving customer issues
• Handle routine customer administration
• Escalate complex issues when necessary
• Maintain a professional and helpful customer experience

Key Skills / Qualifications

• Previous customer service or customer contact experience preferred
• Strong written and verbal communication skills
• Good computer and administrative skills
• Excellent attention to detail
• Organised and able to manage multiple tasks
• Professional and customer-focused approach
• Ability to work independently in a remote environment

HOW TO APPLY (DIRECT PROCESS):

Due to the urgent nature of this vacancy, our recruitment team is actively shortlisting today. Please DO NOTjust use the platform's default apply button, as it may delay your application.

To apply directly, please copy the email address below, remove the spaces, and send your updated CV with the subject line "Customer Contact Consultant-Remote Application":

recruitment [at] hirejob24 .com

(Please note: Ensure you remove the brackets and spaces when typing the email address: recruitment @hirejob24 .com)

We look forward to reviewing your application today.