Senior Account Manager - #2127274

Senior Account Manager – Major Supermarket Account

£40,000 - £50,000 plus market leading benefits

Manchester – Hybrid Working

Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for an Account Manager to join their team managing a major supermarket account.

What can our client offer?

• A competitive salary
• A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
• Hybrid working (2 days at home, 3 days in office).
• Excellent career progression opportunities.

Job Purpose:

To manage the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.

Key Accountabilities:

Manage the customer through:

• Creation and delivery of business plans i) internal and ii) external
• Create and deliver customer value proposition ensuring a value-add experience for your allocated customer(s)
• To engage with our customer and internal stakeholders to become the voice of the customer within the company
• To deliver commercial value for our customers whilst delivering inline with contractual frameworks for the company
• To identify, manage and convert opportunities into growth
• Line management, as applicable, ensuring support and development within the line management structure including setting of clear objectives and regular 1.2.1’s

General Duties include:

• New Business/opportunities/GAP analysis
• Definition and delivery of customer Business plan ensuring updated on rolling basis
• Definition and delivery of customer specific value proposition, updating regularly
• Delivery of Engagement plan
• Account administration including pipeline, updating of business plan, definition of internal and external account objectives and actions
• Account growth; sales and margin enhancement
• Ways of working enhancement and evolution
• Internal communication to ensure clear understanding of the customer’s needs and a one-team approach
• Customer-facing communication ensuring visibility of issues, resolutions, value-adds, the value proposition and measurement against clear, agreed joint priorities.
• Customer engagement - KPI's, meetings, store visits
• New product enquiries/quotations
• Allocation agreement/upload
• Budget/Flash forecasting
• Category reviews
• Price increase/decrease management (inc. SPE's)
• Contractual execution - including savings management

Skills Required:

• Proven track record of relationship management with an ability to influence.
• Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
• Proven track record of managing and delivering growth within an existing customer relationship.
• Strong attention to detail with a drive for a positive customer experience.
• An understanding of business planning.
• Comfortable with the usage, presentation and analysis of data.
• Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles
• Line management as applicable

Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16800