Lettings Administrator - #2121643

Your new company

Hays are recruiting for a permanent Lettings Administrator based in Salford Quays, Manchester. This role is ideal for someone with strong administrative experience who enjoys working in a fast-paced, process-driven environment. You will support customers throughout their rental journey, ensuring applications are progressed efficiently while delivering an excellent customer experience.
Your new role

Key Responsibilities

• Manage incoming lettings enquiries via telephone, email and online channels.
• Support prospective residents through the application and reservation process.
• Book and coordinate property viewings.
• Process references, deposits and tenancy documentation.
• Maintain accurate records and update internal systems.
• Progress applications in line with company policies and procedures.
• Liaise with applicants and internal stakeholders to ensure a smooth customer journey.
• Provide administrative support to the wider lettings team.
• Assist in achieving team targets and occupancy objectives.
• Ensure compliance with relevant legislation and regulatory requirements.

What you'll need to succeed

• Previous administrative experience within a busy office environment.
• Highly organised with strong attention to detail.
• Comfortable speaking with customers over the phone.
• Able to manage multiple priorities and work to deadlines.
• Strong communication and relationship-building skills.
• Customer-focused with a proactive approach.
• Experience within property, housing, student accommodation or a similar customer-focused sector would be advantageous.
• Experience working towards targets or service KPIs would be beneficial.

What you'll get in return

• Salary of £26,228.
• Up to 10% discretionary annual bonus.
• Hybrid working model.
• Supportive team environment.
• Opportunity to develop a career within a growing property organisation.

This position would suit an experienced administrator who enjoys working in a structured environment, delivering excellent customer service and supporting customers through an important life event such as finding their next home.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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